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Three Mistakes Hotels Are Making with Wi-Fi
Posted: 09/18/2023

Wi-Fi is now like the foundation for your hotel: if it’s not solid, it can jeopardize everything.
Your HSIA network has to deliver the performance and experience your guests demand; Wi-Fi has evolved from being an amenity to a necessity and key driver of guest satisfaction.
In the converged world, all your systems for business operations depend on a solid and secure Wi-Fi network. Without it, nothing else works properly—your staff and systems will struggle, and you will waste precious time, money, and resources trying to recover.
Here are three things you may be doing that put you and your Wi-Fi network at risk, and what you should do instead.

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Definitely Doug 9/15/23: Experience Matters!
Posted: 09/15/2023

Hotels are usually the first thing a traveler books within a destination. And hotels usually know that destination better than anyone else (or any website) a guest might consult. But are hotels connecting the dots?

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Definitely Doug 8/25/23: Check It Off the List!
Posted: 08/25/2023

This week I will cover software that goes under various descriptions, including quality assurance, audit, and checklist management. It includes anything that involves a standard list of things that someone needs to perform or verify. In hospitality, this is still an emerging field, but is growing very rapidly.

Between 2020-2022, traveler adoptions fluctuated drastically due to the lockdowns, the impact of the variants, and the vaccination schedule. As the pandemic is behind us and people start to travel in 2023, one question is on every practitioner’s mind: What are the traveler’s current expectations and preferences in the post-pandemic world?

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Definitely Doug 8/11/23: Charge Me Up!
Posted: 08/11/2023

Few things make travelers more anxious than a mobile phone with a low battery. For years, hotels have tried to play catch-up with evolving mobile device charging standards, and many seem to have given up. Guests can sometimes find desktop or bedside USB ports (dated but still relevant charging standard), but most hotels offer only an electrical outlet, and too many times it is in the most difficult-to-reach location possible. Others have made expensive decisions to install USB ports on bedside tables or work desks, only to find them out of date when the standards changed – or broken by frequent use.

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Shiji Group’s COO Kevin King Revisits the Company’s Decade of Growth

02/10/2020 Tagged as: Kevin King, Shiji Group, StayNTouch

by Kevin King

From the company’s simple beginnings in a Beijing apartment to the global expansion and recent major technology acquisitions, over a short period of time Shiji Group has experienced fantastic growth to serve a fully worldwide customer base. Looking back over the previous decade, Kevin King, COO of Shiji Group, shares the company’s background and pathway moving forward mixed with a desire to push the boundaries of technology for the hospitality industry. Below are some key takeaways from Mr. King’s article:

Foundation: After capturing almost 70 percent of the Chinese hospitality and retail market in the first four years of the decade, Shiji set its sights on a global expansion. Today, Shiji Group is one of the world’s leading innovators in technology, providing an integrated suite of technological platforms to help connect the hospitality, retail, food and entertainment industries. In the past decade, Shiji has grown into a global technology provider, serving more than 74,000 hotels, more than 200,000 restaurants and more than 600,000 retail outlets in 177 countries and 15,000 cities outside of China.

International Growth: Shiji serves more than 74,000 hotels in more than 15,000 cities around the world with 56% of hotels in the United States, more than 29,000 hotels in Europe, and almost 7,000 hotels in Asia PAC leveraging Shiji’s technology. More examples, 45% of hotels in Las Vegas operate with Shiji technology and more than 25% of Australia’s hotels use Shiji. Watch the Shiji Around the World video.

Investment: With a focus on challenges facing the hospitality market and to provide a solution, Shiji looked to better connect business to their own systems. Shiji developed a network of technological solutions to prioritize connectivity and an open API architecture. Shiji’s acquisition of and investment in companies like StayNTouch, MyCheck and ReviewPro has propelled its growth and innovation. For example, ReviewPro now processes more than 272 million online reviews per day and is set to launch an innovative guest experience technology at this year’s ITB Berlin. In addition to providing more mobile applications, Shiji is focusing on security as well to help properties fight fraud and comply with PSD2 regulations.

To read Kevin King’s full article, please visit https://www.shijigroup.com/insights/a-decade-in-review-2010-to-2020 .