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IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.



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2013 Technology Year in Review - Mergers and Acquisitions

01/22/2014
Part 8 of 8 - All sections of Jon's Technology Year in Review can be accessed at the end of today's post. (excerpt from full post - 01/09/14 Siegel Sez Newsletter)

Part 8 - M&A 
     As usual, I was surprised when looking back to see just how many mergers and take-overs there were last year.  The biggest deal by far came right at year-end with Amadeus picking up Newmarket.  This is a fascinating move; Amadeus has been working on expanding its offerings to all areas of hotel operations for some years, and this both fills major gaps in its product range and gives it a major boost in credibility outside the GDS/CRS arena.  Further, while Amadeus does have capable RMS and GMS products already, it’s tempting to wonder whether it might also be hunting for similarly-renowned products in those two areas as well.  IDeaS?  Protel?  It’s fun to speculate, but only time will tell.
   Other M&A activity this year included, in chronological order:
- Expedia acquired metasearch company trivago.
- The Rainmaker Group acquired Grasp LLC for its flexible analytics and data visualization.
- Lanyon was acquired by Vista Equity Partners.
- LodgeNet filed for bankruptcy under an expedited Chapter 11 process, emerged with Colony Capital as its majority stockholder and rebranded itself as SONIFI Solutions.
- GoConcierge.net acquired its California neighbor and rival Gold Key Solutions.
- Hotel Concepts and Brilliant Hotelsoftware completed their integration process and officially changed the name of the combined company to iTesso.
- OpenTable acquired Foodspotting.
- TripAdvisor acquired Jetsetter.com, a members-only private sale site for hotel bookings.
- signage companies Symon Communications and RMG Networks merged, and will continue operations as RMG Enterprise Solutions.
- Pegasus Solutions sold its commission processing division (Pegasus Financial Services) to H.I.G. Capital.
- Systems Associates Inc. (SAI) acquired Scientific Control Systems.
- Agilysys acquired TimeManagement Corporation.
- Xn Hotel Systems and iHost Hospitality merged under the Xn Hotel Systems name.
- Ruckus Wireless acquired YFind Technologies Private Limited, which specializes in indoor positioning and real-time location analytics.
- TripAdvisor acquired hotel review website Oyster.com.
- PSAV acquired Visual Aids Electronics.
- Amadeus acquired Newmarket International
- Atlantic Street Capital acquired Uniguest.
 
     And that’s it.  2013 was the Year of the Snake in the Chinese zodiac; amongst other things snakes shed their skins, symbolizing new beginnings, and it seems that last year many companies were preparing themselves for their next phase.  2014 will be the Year of the Horse; hopefully it will bring the horse’s legendary strength, energy and ease of communication to achieve significant improvements in systems’ functionality and integration.
 
 To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
Part five - Distribution Part seven - RFID
 
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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