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IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.



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Jon Inge's 2013 Technology Year in Review - Distribution

01/17/2014
Part 5 of 8 - Check back daily for each section of Jon's Technology Year in Review.
(excerpt from full post - 01/09/14 Siegel Sez Newsletter)
 
To read part one: click here
Part two - Mobile
Part three - GMS
Part four - CRS
 
Part 5 - Distribution
     Australia-based SiteMinder had a banner year, being adopted by Silken Hotels (33 hotels), Macdonald Hotels & Resorts (45), Malmaison and Hotel du Vin (26), Secret Retreats Hotels (37), Sun International (30), Hoteles Catalonia (60) and Anantara (24).  MICROS also used Siteminder’s RDX platform as the basis for its Channel Manager in Asia Pacific.
     Showing that even the smallest hotels have a real need to manage their room and rate availability across multiple channels, eRevMax International re-launched its Rate Tiger-based SimpleDistribution entry-level channel management product, and Duetto announced Insight, a version of its revenue management tool targeted at small-scale hotel properties.
About The Author
Jon Inge

Jon Inge and Associates


Jon Inge is an independent consultant specializing in hotel property level technologies. Jon is a regular contributor to Hospitaity Upgrade and writes a bi-monthly technology newsletter covering technology in the hospitality industry that appears on Hotel-Online.com.

 
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