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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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I Don’t Have Time to Read a Productivity Book

01/26/2016
by Chuck Coveleski
"Too much to do and not enough time."
 
If I had a nickel for every time I heard that phrase I could be on a tropical island right now.

When I felt overwhelmed and needed to get things done, I certainly didn’t have time to read a 300-page book or attend a 3-day seminar on how to "get more done." I needed something that I could comprehend in under an hour and start to use immediately! I needed a 15-minute fix!
 
My solution? PLAN-DO-SHOW. Easy as 1-2-3 in 15 minutes.
Here's what you need:
  1. You
  2. A calendar
  3. 15 minutes
Plan (5 minutes) : Start every day with a 10 meeting with yourself. (Yes, yourself  block the time right now on your calendar.)

In that 10 minutes, take five minutes and look at your agenda that day: What meetings do you have on the books? Calls? How much "work" time do you have left? Make sure you know what your day looks like. Too many of us never set or refer to our agenda: if you don’t plan your time, someone else will!
 
Do (5 minutes): Time is a limited resource. Whether working 8 hours or 18 hours, we have to rest sometime. Once you review your day, take 5 minutes and block that time before someone or something sucks it up!

Don’t leave any free time on your calendar or you know what happens: death by meetings. Block times to check email, read reports, write papers, call clients and do all the action items from all those meetings.

Now, you think I'm crazy and you're saying, "how can I do this? Won't my calendar look crazy? What if someone needs to meet with me urgently?  I'm not psychic, how do I know what will come up in the day?"

 
Remember, all calendar programs allow you make times as either "free" or "busy"  you decide how to label it. For me, I like to keep those time blocks as "free" so people know I am available by phone or walk in, but I get the advantage of alerts and reassuring myself that I have to get done.
 
Show (5 minutes): Take 5 minutes at the end of your day and show yourself what you did. Review the calendar agenda. Did you get it all done? Or did the day go crazy and you got nothing done as planned? It's all okay — move those things to tomorrow if they didn’t get done.
 
It is possible to use and thrive with this method but one size does not fit all. No one "thing" will ever solve the old issue of "too much to do and not enough time." Solutions are like the people who use them — special and unique. Hopefully, this small 15-minute trick will help you get more control on your day and achieve more!
About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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