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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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I Don’t Have Time to Read a Productivity Book

01/26/2016
by Chuck Coveleski
"Too much to do and not enough time."
 
If I had a nickel for every time I heard that phrase I could be on a tropical island right now.

When I felt overwhelmed and needed to get things done, I certainly didn’t have time to read a 300-page book or attend a 3-day seminar on how to "get more done." I needed something that I could comprehend in under an hour and start to use immediately! I needed a 15-minute fix!
 
My solution? PLAN-DO-SHOW. Easy as 1-2-3 in 15 minutes.
Here's what you need:
  1. You
  2. A calendar
  3. 15 minutes
Plan (5 minutes) : Start every day with a 10 meeting with yourself. (Yes, yourself  block the time right now on your calendar.)

In that 10 minutes, take five minutes and look at your agenda that day: What meetings do you have on the books? Calls? How much "work" time do you have left? Make sure you know what your day looks like. Too many of us never set or refer to our agenda: if you don’t plan your time, someone else will!
 
Do (5 minutes): Time is a limited resource. Whether working 8 hours or 18 hours, we have to rest sometime. Once you review your day, take 5 minutes and block that time before someone or something sucks it up!

Don’t leave any free time on your calendar or you know what happens: death by meetings. Block times to check email, read reports, write papers, call clients and do all the action items from all those meetings.

Now, you think I'm crazy and you're saying, "how can I do this? Won't my calendar look crazy? What if someone needs to meet with me urgently?  I'm not psychic, how do I know what will come up in the day?"

 
Remember, all calendar programs allow you make times as either "free" or "busy"  you decide how to label it. For me, I like to keep those time blocks as "free" so people know I am available by phone or walk in, but I get the advantage of alerts and reassuring myself that I have to get done.
 
Show (5 minutes): Take 5 minutes at the end of your day and show yourself what you did. Review the calendar agenda. Did you get it all done? Or did the day go crazy and you got nothing done as planned? It's all okay — move those things to tomorrow if they didn’t get done.
 
It is possible to use and thrive with this method but one size does not fit all. No one "thing" will ever solve the old issue of "too much to do and not enough time." Solutions are like the people who use them — special and unique. Hopefully, this small 15-minute trick will help you get more control on your day and achieve more!
About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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