Tech Talk

Recent posts

We’re hardly out of the woods with COVID-19, and that means many properties will have to make do with a customer base mostly derived from local leisure, staycations and workcations from drive-to markets. With fewer overall guests, outside of cost savings efforts we must simultaneously look at maximizing the revenue per available guest (RevPAG), and there’s no better way to go about this than by sharpening your use of the PMS.

This is the last issue of Siegel Sez before this year’s CYBER HITEC event. HITEC is an event I have not missed in 30 years, and historically it has always been a great place to find innovation.

Toxicity Kills
Posted: 10/07/2020

It doesn’t matter if it is toxins in your physical environment or toxins in your mental environment. This stuff kills! 

It’s said that when someone’s mindset shifts, everything around them can change at the same time, and in our current setting, the importance of being in the right headspace, both personally and as an organization, can’t be discussed enough.

In my last installment, I introduced four areas of hospitality technology that I believe have been significantly changed by COVID-19. I covered contactless technologies in depth in that first article. This week I will turn to the other three areas: social distancing; health and sanitation; and communications.



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Move Fast and Break Things

07/03/2014
by Geneva Rinehart
Even days after the close of #HITEC2014 in Los Angeles I’m still recounting the details of this tremendous industry event and takeaways that I will use in the workplace. My mind continues to download information, insights and new connections to my network.
 
I know that there were many of my respected colleagues who have shared their thoughts from last week. I look forward to reading these blogs once I get my email inbox back under control. When I was asked what I thought of HITEC 2014 there was one thing that immediately came to mind: Move Fast and Break Things.This phrase was borrowed from the offices at Facebook. There is a part two to this motto: What would you do if you were not afraid?, to which there is an arrow pointing back to Move Fast and Break Things. This is defining.
 
If you missed the Tuesday morning session with Rachel Botsman you probably have missed the best session ever at HITEC. Yes, I said ever. I won’t even try to bring a summary of this fantastic, enlightening and inspiring message but I will share this: in today’s world it is the old way of thinking that will get you into trouble. For example, the old thinking had a 12-month timeline for research, discovery, planning and implementation. In the year 2014 that is not a luxury any company can afford. If you aren’t making decisions quickly you will find you are wasting time spinning wheels and are destined to repeat your steps. Technology moves too quickly. Being quick doesn’t mean being careless, but rather thorough and decisive.
 
Technology is outpacing regulation and legislation. You don’t have to look far to find Airbnb, Uber and Lyft. These companies, and more importantly these ideas, are disrupting the established communities. While it took Hilton Hotels more than 90 years to reach a number of available guestrooms upwards of 610,000, Airbnb surpassed this number of available guestrooms in just four.
 
The success of an idea or a company in 2014 relies on realizing a friction point and resolving it. Botsman said, “Once the public decides there is a new way and the new way is better, there is no way to reverse.” No one wants to be the Eastman Kodak of the hospitality industry.
 
At this juncture, there are only three choices a company can make: Put the proverbial head in the sand, fight or pioneer and embrace the change as an opportunity.
 
It’s the end of the world as we know it. Understanding this disruption, the momentum and ideas that it brings with it will define your work in 2014. This clarity might help you Move Fast and Break Things. And I am hoping you won’t be afraid to try.
 
 
 
Slides from Rachel's presentation are available at Collaborative Consumption

I greatly enjoyed the session by Rachel Botsman and I hope that HFTP will release a stream of this session so I can watch it again!
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code