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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Move Fast and Break Things

07/03/2014
by Geneva Rinehart
Even days after the close of #HITEC2014 in Los Angeles I’m still recounting the details of this tremendous industry event and takeaways that I will use in the workplace. My mind continues to download information, insights and new connections to my network.
 
I know that there were many of my respected colleagues who have shared their thoughts from last week. I look forward to reading these blogs once I get my email inbox back under control. When I was asked what I thought of HITEC 2014 there was one thing that immediately came to mind: Move Fast and Break Things.This phrase was borrowed from the offices at Facebook. There is a part two to this motto: What would you do if you were not afraid?, to which there is an arrow pointing back to Move Fast and Break Things. This is defining.
 
If you missed the Tuesday morning session with Rachel Botsman you probably have missed the best session ever at HITEC. Yes, I said ever. I won’t even try to bring a summary of this fantastic, enlightening and inspiring message but I will share this: in today’s world it is the old way of thinking that will get you into trouble. For example, the old thinking had a 12-month timeline for research, discovery, planning and implementation. In the year 2014 that is not a luxury any company can afford. If you aren’t making decisions quickly you will find you are wasting time spinning wheels and are destined to repeat your steps. Technology moves too quickly. Being quick doesn’t mean being careless, but rather thorough and decisive.
 
Technology is outpacing regulation and legislation. You don’t have to look far to find Airbnb, Uber and Lyft. These companies, and more importantly these ideas, are disrupting the established communities. While it took Hilton Hotels more than 90 years to reach a number of available guestrooms upwards of 610,000, Airbnb surpassed this number of available guestrooms in just four.
 
The success of an idea or a company in 2014 relies on realizing a friction point and resolving it. Botsman said, “Once the public decides there is a new way and the new way is better, there is no way to reverse.” No one wants to be the Eastman Kodak of the hospitality industry.
 
At this juncture, there are only three choices a company can make: Put the proverbial head in the sand, fight or pioneer and embrace the change as an opportunity.
 
It’s the end of the world as we know it. Understanding this disruption, the momentum and ideas that it brings with it will define your work in 2014. This clarity might help you Move Fast and Break Things. And I am hoping you won’t be afraid to try.
 
 
 
Slides from Rachel's presentation are available at Collaborative Consumption

I greatly enjoyed the session by Rachel Botsman and I hope that HFTP will release a stream of this session so I can watch it again!
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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