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Well, I had a topic all lined up for this week’s column. I had completed most of the research and sat down on Monday to start writing. But with all that is going on in the world, I decided to put that on the shelf for a cycle or two. No one is going to take the time to read anything right now that doesn’t talk about the novel Coronavirus and the COVID-19 disease. So, I started afresh and will diverge from my usual approach.
 

Last week, the World Health Organization announced that COVID-19—the viral disease that has swept the globe and killed more than 8,200 people—is officially a pandemic. And on Saturday, the Trump administration extended the ban on foreign nationals from certain European countries to include those traveling from the United Kingdom and Ireland. Industry conferences and meetings have been cancelled or postponed, and many companies are electing not to require employees to travel.

Leading Through Chaos
Posted: 03/18/2020

At this time there is no more important tool in your tool kit then your ability to lead people through the storm. Most leaders have their heads in revising budgets, dealing with layoffs, cutting costs and surviving all of which are real realities that need attention. So do your people!

It was 12 years ago that the hotel industry first experienced a large breach of payment card data. Hotels and technology vendors have made very significant efforts since then, yet it is hard to identify a major hotel group that has NOT suffered at least one incident, and many breaches have been quite recent. Despite all the efforts, the Verizon 2019 Data Breach Investigation Report says that the accommodation industry is still the most common victim for Point-of-Sale (POS) intrusions (and based on their terminology, this includes breaches of Property Management Systems as well as POS systems). As much as hotels have improved security, hackers have improved their own methods to keep pace.

It's that time of year when powder hounds and snow bunnies alike head out to the mountains, rip some turns or cruise down a groomer. And no matter if you’re a solo adventurer or a group enthusiast, there's some impressive technologies that the ski industry has launched that have gamified the entire experience and feed the hungry social media fanatics. For decades many have stated this industry has been behind on the technology curve, however some of these applications could definitely be transferred into the hotel industry with some creative alterations.



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The Sea of Mediocrity

07/22/2016
by Renie Cavallari

At work, an astounding 72 percent of people play at the mediocre level according to research based on Aspire's 10-year study of top performing people and teams. Think of the productivity and profits lost!

To get your people to perform at a higher level, you must first look at the three components of highly competent performers, regardless of their tasks and responsibility.

The Head
What is their mindset towards their work and responsibilities? Does it serve them or are they unmotivated? Motivation is fuel. Without it you don’t go far or get anywhere fast. And remember, you can’t motivate another person – you can only inspire them.

Head trash is a major killer of performance. So how can you help someone feel pride in their contributions to the team? All great performers have a positive perspective on their work. Help them find the emotional why behind their work and turn on their motivational switch. 

The Skills
What is their level of skill? Do they have the knowledge and skillset to do the tasks required to deliver on their responsibilities? Some skills are natural whereas some are nurtured. If a job requires organization and that is not someone’s nature, you have the wrong person in that position. People can learn to nurture a skill and you have to be prepared for the long road to competency that may lie ahead.

Many skills require training and training is not a one-time affair. How can they learn more? How can you set an expectation that requires them to constantly look to evolve into an outstanding performer?

Onboarding a new hire effectively bestows the skills they need to meet the expectations of the job. When you miss the opportunity to bring someone into your organization effectively, you can trigger feelings of incompetency and inadvertently trigger head trash, the major killer of performance.

The Processes
What processes do your people need to optimize their productivity and effectiveness? Many times we don’t look at our work as a process and yet process breeds efficiency. Process helps make us competent more quickly as repetition is the mother of skill.

Moving someone to a higher level of performance takes managers who effectively coach for performance improvement, using encouragement and communication as tools to establish motivation and accountability.

Raise the bar on the sea of mediocrity that likely exists inside your organization – for mediocrity, like denial, only slows you down.

About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

If you want a cliffs notes version of Leading Through Chaos, download a free one pager here.

 
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