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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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The Sea of Mediocrity

07/22/2016
by Renie Cavallari

At work, an astounding 72 percent of people play at the mediocre level according to research based on Aspire's 10-year study of top performing people and teams. Think of the productivity and profits lost!

To get your people to perform at a higher level, you must first look at the three components of highly competent performers, regardless of their tasks and responsibility.

The Head
What is their mindset towards their work and responsibilities? Does it serve them or are they unmotivated? Motivation is fuel. Without it you don’t go far or get anywhere fast. And remember, you can’t motivate another person – you can only inspire them.

Head trash is a major killer of performance. So how can you help someone feel pride in their contributions to the team? All great performers have a positive perspective on their work. Help them find the emotional why behind their work and turn on their motivational switch. 

The Skills
What is their level of skill? Do they have the knowledge and skillset to do the tasks required to deliver on their responsibilities? Some skills are natural whereas some are nurtured. If a job requires organization and that is not someone’s nature, you have the wrong person in that position. People can learn to nurture a skill and you have to be prepared for the long road to competency that may lie ahead.

Many skills require training and training is not a one-time affair. How can they learn more? How can you set an expectation that requires them to constantly look to evolve into an outstanding performer?

Onboarding a new hire effectively bestows the skills they need to meet the expectations of the job. When you miss the opportunity to bring someone into your organization effectively, you can trigger feelings of incompetency and inadvertently trigger head trash, the major killer of performance.

The Processes
What processes do your people need to optimize their productivity and effectiveness? Many times we don’t look at our work as a process and yet process breeds efficiency. Process helps make us competent more quickly as repetition is the mother of skill.

Moving someone to a higher level of performance takes managers who effectively coach for performance improvement, using encouragement and communication as tools to establish motivation and accountability.

Raise the bar on the sea of mediocrity that likely exists inside your organization – for mediocrity, like denial, only slows you down.

About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

Check out The Little Guide to Shining here. 

 
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