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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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#HITECnola Part 2: Special HITEC 2016 Report brought to you by DANNI Enterprises

06/30/2016
by Terry Price, CPA, CHAE, CHTP
Hospitality Upgrade reached out to the team at DANNI Enterprises to provide a summary of experiences from HITEC 2016.  Each team member scouted HITEC through the lens of his or her specific area of expertise.
 
 
 
 
Terry Price, Areas of expertise: accounting, financial systems and back-of-house technologies

#HITECnola Part 2:
This year’s HITEC show was very exciting. With a record number of attendees, the floor was abuzz with energy. Talking with several vendors, they were all pleased and excited with the quality of the attendees and their interest in the solutions.

As you walked the exhibit floor, you are blown away with visual stimulus.  The booths seemed to be bigger and taller than ever. The TV displays were bigger, curved and so clear that you noticed the pores of a frog.  I’m glad there were no 4K pictures of me showing. 

The in-room entertainment space is getting very exciting with the amount of content and integration you can use to communicate with guests and allow them to control their experience, even showing their own content from their personal devices. The entertainment even expanded to a virtual reality experience. Not exactly sure why you would want to “virtually” experience a hotel, but…

My focus for HITEC was around operation systems. Working with the boring back office systems does not exactly translate into an exciting HITEC experience. There were several vendors that offered their solutions in the cloud.  But, when you click the “check-in” button, there is no lightning or thunder because it is going up in the cloud. Cloud, in my opinion, is just an infrastructure decision that a company needs to make.  However, the complex operations will still have a difficult time to move their operation solutions into the cloud just yet. It will get there, but it will take some time.

For me, the most exciting thing in the operational space is the integration bus, a leading candidate in this space is IrekonU.  This new technology allows all the different solutions to communicate with each other without the direct company to company interface process.  A system sends all of its information up to the integration bus, then all the other systems listen to the communication flowing on the bus and grabs the information it needs. This allows a property to change any part of their operation solutions and not have to even notify any other systems of the change.

I felt this year’s trip to HITEC was very successful and I am very excited about where our industry is going. I feel honored to be able to be part of the trip.

 

This special report is part of a 6-part HITEC 2016 summary focusing on specific technology areas from this year’s event. The remaining 4 parts will be released in the July 8, 2016 Siegel Sez on Hotel Online and will include summaries about network security, infrastructure, payment security, cloud and telecom.

To receive Hotel-Online and the upcoming Siegel Sez, please sign up for free at http://www.hotel-online.com/account/register.
About The Author
Terry Price, CPA, CHAE, CHTP
Principle Owner
HFT Consulting Group


Terry Price, CPA, CHAE, CHTP is a principle at HFT Consulting Group and is part of the DANNI Enterprise team. He can be reached at Terry@hftcgroup.com.

 
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