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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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Quality Over Quantity

05/09/2016
by Nimesh Dinubhai
It is not the quantity but the quality of knowledge
which determines the mind’s dignity.

- William Ellery Channing

When shopping around for a web design company for your business, it is easy to get caught up with brand name or rely on an extensive resume portfolio when making a buying decision; especially on big ticket items. Many of us are guilty of this, in fashion, restaurants, even in the shoes we wear. My son wears the shoes that all the other kids are wearing and I carry the purse all the women are or want to carry – sometimes, even if I don’t necessarily like it.  Sounds crazy, yet we all do it. I have since mended my ways and have learned the very important concept of quality over quantity, especially in the business world; it just makes sense. I would rather work for a small company that I know has potential growth and partners that I know will recognize and nurture their staff as opposed to a huge company or conglomerate that is always just focused on the bottom line, regardless of how they get there.  So why should you not think the same way when looking for the perfect web design company to design, maintain and monitor your website that is bringing in business and money for you? 

Here are some things to take into account and seriously think about while you shop around and compare prices:

  • Look at the testimonials from past customers – do they mention the quality of work and efficiency?
  • Is there is a portfolio of customers? If so, call them and find out first-hand what the buying experience was like.
    • Was their sales representative honest and open about pricing and ETAs of launch?
    • Did the company take its business personally? That is very important and often times gets lost in translation when choosing a company that pops out websites a dime a dozen. 
    • Did the company follow through with the promises they made? 
  • Are you choosing a company that offers more than just the initial web designing? 
  • Will you have a contact to reach 24/7 regarding any issues you may have with your site?
  • What guarantees does the company you are looking at offer?

These are important things to look at, because let’s face it, we want the money we spend to produce! You have to do the research because there are many companies out there, most offering the same service and all for varying prices. You have to the find the best one that meets all your criteria, not just the one that looks good on paper. 

Find a company that has experience in the industry you are in so that they can make that personal connection with your wants and needs. Are you looking for more than just web designing? There are companies that do just the web designing and then there are few companies that offer services like content writing on a monthly or regular basis, professional photography, web maintenance services, server hosting or social media optimization. It is more cost effective to find all these services with one company as opposed to using two or three vendors doing what one can do. 

Good luck on your search and remember quality over quantity in almost every case, regardless of what you are shopping for, is the most cost effective and efficient. Research is the key!

A bad investment is going for quantity over quality.
If you're trying to be careful with your wallet,
especially with the economy right now,
you have to choose staple pieces.

- Christian Siriano
About The Author
Nimesh Dinubhai
President
Websrefresh


Nimesh Dinubhai completed his studies in 2003 and launched Websrefresh to help businesses grow their ROI. He also owns two Arizona hotels, one of which earned the Historical Hotel Award in 2014.

 
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