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Enterprise System Pitfalls: Summary
Today I’m wrapping up a series of posts on the broad topic of Enterprise System Pitfalls. In this series, my hope was to help shed light on the primary problems that cause us to miss budgets, fall short on capabilities, or completely fail when implementing an enterprise system. 

The Year in Review
 
As 2019 comes to a close, it’s time to count our blessings. One of mine has been the privilege (and fun!) of being able to reach out to so many interesting companies and get them to tell me what they’re doing that’s different, disruptive, and game-changing. The list of things I have to write about in future columns has only gotten longer in the nine months since I started writing this column.

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money



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Quality Over Quantity

05/09/2016
by Nimesh Dinubhai
It is not the quantity but the quality of knowledge
which determines the mind’s dignity.

- William Ellery Channing

When shopping around for a web design company for your business, it is easy to get caught up with brand name or rely on an extensive resume portfolio when making a buying decision; especially on big ticket items. Many of us are guilty of this, in fashion, restaurants, even in the shoes we wear. My son wears the shoes that all the other kids are wearing and I carry the purse all the women are or want to carry – sometimes, even if I don’t necessarily like it.  Sounds crazy, yet we all do it. I have since mended my ways and have learned the very important concept of quality over quantity, especially in the business world; it just makes sense. I would rather work for a small company that I know has potential growth and partners that I know will recognize and nurture their staff as opposed to a huge company or conglomerate that is always just focused on the bottom line, regardless of how they get there.  So why should you not think the same way when looking for the perfect web design company to design, maintain and monitor your website that is bringing in business and money for you? 

Here are some things to take into account and seriously think about while you shop around and compare prices:

  • Look at the testimonials from past customers – do they mention the quality of work and efficiency?
  • Is there is a portfolio of customers? If so, call them and find out first-hand what the buying experience was like.
    • Was their sales representative honest and open about pricing and ETAs of launch?
    • Did the company take its business personally? That is very important and often times gets lost in translation when choosing a company that pops out websites a dime a dozen. 
    • Did the company follow through with the promises they made? 
  • Are you choosing a company that offers more than just the initial web designing? 
  • Will you have a contact to reach 24/7 regarding any issues you may have with your site?
  • What guarantees does the company you are looking at offer?

These are important things to look at, because let’s face it, we want the money we spend to produce! You have to do the research because there are many companies out there, most offering the same service and all for varying prices. You have to the find the best one that meets all your criteria, not just the one that looks good on paper. 

Find a company that has experience in the industry you are in so that they can make that personal connection with your wants and needs. Are you looking for more than just web designing? There are companies that do just the web designing and then there are few companies that offer services like content writing on a monthly or regular basis, professional photography, web maintenance services, server hosting or social media optimization. It is more cost effective to find all these services with one company as opposed to using two or three vendors doing what one can do. 

Good luck on your search and remember quality over quantity in almost every case, regardless of what you are shopping for, is the most cost effective and efficient. Research is the key!

A bad investment is going for quantity over quality.
If you're trying to be careful with your wallet,
especially with the economy right now,
you have to choose staple pieces.

- Christian Siriano
About The Author
Nimesh Dinubhai
President
Websrefresh


Nimesh Dinubhai completed his studies in 2003 and launched Websrefresh to help businesses grow their ROI. He also owns two Arizona hotels, one of which earned the Historical Hotel Award in 2014.

 
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