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Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?

Hotel guests commonly bring multiple devices with them during their stay. However, many hotel environments don’t provide easy access to charging outlets. This situation can lead to a guest feeling more than inconvenienced. A recent survey found almost 90 percent of people "felt panic" when their phone battery dropped to 20 percent or below.

Spam is one of the major problems that most hotel website owners face on regular basis. It is a bad practice used by spammers to persuade the page rank of a site.

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programs in Europe with the goal of understanding how loyalty programs currently fit within company travel policy and what opportunities may exist in the future.

People today expect to be connected always and everywhere; sometimes it’s hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow’s hierarchy of needs, the most basic needs start at the bottom, and you can’t get to the next level without a strong foundation. 



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AIG Study: Systemic Cyber Attacks Likely in 2017; Financial Services, Power/Energy, International Cyber Conflicts Key Concerns

05/10/2017

Nine in 10 global cyber security and risk experts believe that cyber risk is systemic and that simultaneous attacks on multiple companies are likely in 2017, according to a study issued by American International Group, Inc. (AIG).

More than half of survey respondents say a simultaneous attack on five to 10 companies is highly likely in the next year. More than one-third estimate the likelihood of a simultaneous attack on as many as 50 companies at greater than 50 percent. Twenty percent see an even greater threat, predicting a better than even chance that as many as 100 companies will be attacked.

AIG’s survey of cyber security and risk experts was conducted to gain a deeper understanding of the likelihood and impact of a globally systemic cyber-attack. The survey follows several high profile systemic cyber events including the Dyn Denial-of-Service (DDoS) and MongoDB ransomware attacks.

Tracie Grella, global head of cyber risk insurance, AIG said: “While data breaches and cyber related attacks have become more prevalent for individual businesses, concern about systemic cyber-attacks are on the minds of those in the very community dedicated to analyzing and preventing this threat.”

The leading industries identified by experts as most likely to experience a systemic attack this year are:

  • Financial Services (19 percent)
  • Power/Energy (15 percent)
  • Telecommunications/Utilities (14 percent)
  • Healthcare (13 percent)
  • Information Technology (12 percent)

Financial networks or transaction systems, internet infrastructure, the power grid, and the healthcare system would be vulnerable in attacks on these industries. Information technology companies, including software and hardware providers that support the backbone of the digital economy, were also seen as particularly susceptible.

“Our highly-networked economy relies on secure, expedient, and constant data flow and electronic communication,” said Grella. “Disruptions to the flow and security of data can have cascading impacts and negatively impact institutions that rely on such data.”Asked to rank specific scenarios, respondents selected a mass distributed DDoS attack on a major cloud provider as the most likely cross-sector mega event. For data theft or destruction scenarios, flaws in hardware or software widely used by the industry are most concerning.

The top three likely scenarios selected by experts are:

  • Financial Services. 15 companies breached. Mass business interruption. Mass DDoS coordinated against financial institutions.
  • Healthcare. 10 companies breached (e.g., hospital, pharmacy, insurer). Mass data theft. Flaw in commonly used electronic medical record software.
  • Retail/Hospitality. 25 companies breached. Mass data theft. Flaw in widely used payment processing software/hardware.

The worst-case-scenarios that were of greatest concern include:

  • Cyber cat-and-mouse war games, retaliation, and escalation to conventional battle between prominent nation states.
  • A power grid attack during times of system stress with widespread impact on the population.
  • A significant attack on telecommunications and utilities infrastructure that has a widespread impact on essential services.

To access the full study, please visit: http://www.aig.com/content/dam/aig/america-canada/us/documents/business/cyber/aig-cyber-risk-systemic-final.pdf

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