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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Wallpaper, Dual-View and Holograms: The Biggest and Best of DSE 2017

05/10/2017
by Bill Geoghegan

In a world constantly vying for your attention, unexpected content and form factor is king. While large digital displays in High Definition (HD) or Ultra High Definition (UHD) are almost a commodity, new form factors are successfully capturing the attention of potential consumers. Whether it is the digital outdoor roadside signs that change every few seconds, a series of displays with sequenced creative content, or displays that draw attention because of their unusual size or placement, digital signage is being used to capture the attention of a growing population which is fixated looking at mobile phone screens.

The 2017 Digital Signage Expo held in Las Vegas was a Mecca for new designs and content systems geared to Digital Out of Home (DOOH) advertising.

Both literally and figuratively at the front of the exhibits was LG, which introduced a family of products based on their organic light-emitting diode (OLED) technology. This technology allows displays to be curved and ultra-thin. In addition to a multi-curved display, LG also introduced its Wallpaper and Dual-View products. The Wallpaper is 3.65 millimeters (0.15 inches) thin, can be viewed from any angle, weighing less than 17 pounds for a 65-inch display. Dual-View has displays on both the front and back, which can be presented as the same or different content. I guess if both sides are independent displays, there is no front or back. It can be suspended from above with a rotating mount or configured in a stationary flat or curved display.

LG Curved Dual-View Display
Beyond the standard 16x9 aspect ratio screens, a number of vendors are offering displays in configurations that lend themselves to specific application such as directions, notifications, etc. Aspect ratios of 16x5 lends itself to displays that are mounted perpendicular to a wall, with information such as airport gate numbers with the flight and departure information alternatively displaying.

Numerous vendors displayed integrated touchscreen solutions for self service, for uses like restaurant menus. The success of these offerings is dependent on the integration of the touchscreen with the back end process, and the intuitive organization of the content. Two concerns with the touchscreen self-service environment are that the screens are difficult to keep clean with the high finger traffic, and the reticence of many people to touch a surface that has been touched by others. Perhaps the most futuristic and Sci-Fi like product presented at DSE may be the answer.

While it is not yet ready for commercial use, Asukanet out of Japan has engineered an interesting solution. The content of a standard monitor is passed through a plate at a 45-degree angle and is re-formed in mid-air as a hologram. That hologram can be configured to re-form within a specific location. A sensor can determine where a person is ‘touching’ the hologram, and interpret that location as any touchscreen interface would. The result is a screen that never needs cleaning and can’t be contaminated. Asukanet only sells the plates, but the integration of this clever product into production looks like it is only a matter of time. To see the technology, go to www.aska3d.com.

Please look for the Summer/HITEC issue of Hospitality Upgrade where more information about TV technology will be shared.

About The Author
Bill Geoghegan

LGT Consulting


 
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