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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Mobile & Social Search Relevancy, A POV on Google's Hummingbird Google’s latest release codenamed “Hummingbird” drives specific implications for SEO, marketing, technology and content efforts. In th

11/18/2013
by David and John Atkins
Google’s latest release codenamed “Hummingbird” drives specific implications for SEO, marketing, technology and content efforts. In the next print edition of Hospitality Upgrade, we will delve deeper.
In this post, you will find a summary of key concepts. Hummingbird is an extension of recommendations we’ve made to readers of Hospitality Upgrade for several years – the need for travel and hospitality businesses to focus on developing content that is local, mobile and socially-relevant with a emphasis on visual. The impact of Hummingbird is too soon to forecast. Google is still testing and improving the algorithms behind it.
There are three early insights readers can take advantage of:
  1. It appears to reshuffle traditional SEO signals to favor sites that host and distribute high quality pictures and videos, post and link to user reviews, and engage with users in multi-directional conversations
  2. There appears to be extra weight applied to sites that build these types of experiences and user interactions on or within Google’s own products (i.e.: Google+, Google Hotel Finder, Google Now, etc.), especially when users are in mobile and/or a socially-active context.
  3. It includes improvements for Natural Language Search to help mobile and social users quickly find desired information
To understand this third insight, think about how mobile users search using Siri on the iPhone and Google Now on Android devices:
 
“Google, where can I find an inexpensive hotel within 10 miles of The Rock & Roll Hall of Fame?”
“Google, which hotels have rooms available for the Super Bowl?”
 
What this may mean for you if you have SEO optimization programs is that if your brand.com or property site designs are not highly visual or do not address the concerns of mobile and social users, it is going to be more difficult to rank highly on Google.  Also, in order for Google to best leverage your content, it will be important to find incremental ways to source and distribute pictures, videos and to answer common questions about your properties and the local attractions that bring visitors to your front doors.
 
When Hummingbird is viewed in combination with Google’s investments in travel sector, such as its’ inclusion of Google Maps, Google Hotel Finder and the Beta Google Carousel on the first page of Search results, SEM and SEO strategies must be reexamined to insure alignment with Google’s new User Experience.  For instance, a consequence of the Carousel atop the SERPs is that it physically displaces traditional, organic Search results from the first page, which lowers the visibility and click-through of text-based SERPs. The Carousel’s high value Search page real estate gives Google a new tool to command travel suppliers invest in visually-compelling property and locally-relevant content, integrate user ratings and build on Google’s platforms in order to be featured in the Carousel.
 
In the upcoming print edition, we will expand on this post and invite your thoughts and input to grow understanding and the conversation.
About The Author
David and John Atkins

Digital DNA Infusion, LLC


David Atkins has worked in leadership positions on the client side for Microsoft, Expedia, and IAC. David has a deep passion and knowledge base for all things digital. Complex challenges and new ideas inspire David. He believes that a solid relationship with the customer is essential to the success of any business. David served as the Chairman of the Hospitality Sales and Marketing Association’s (HSMAI) America’s Board of Directors from 2009 to 2011. He writes columns for Hospitality Upgrade on digital strategy and is a frequent speaker on digital trends and online consumer behavior. He serves as an advisor to many corporations. David has run and advised companies on more than $100M in global marketing spend via agencies, vendors and directly with various publishers.

John Atkins has broad experience with consumer and business-to-business digital marketing, cloud-based applications and services, back-end technology platforms and enterprise-scale digital media publishing. John currently serves on HSMAI’s Digital Marketing Council. Since 2006, John has provided investors, enterprises, start-ups and non-profit organizations with global digital and strategic marketing consulting services that include: strategic, business and product plans; vendor selection and technology implementation; competitive, market, field and user research across many market verticals and industry segments. Prior to consulting, John worked at several start-ups and at Microsoft in product management.

 
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