SHR Launches Automated Upsell Functionality to Help Hoteliers Drive Incremental Revenue
SHR Launches Automated Upsell Functionality to Help Hoteliers Drive Incremental Revenue
SHR, which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, has launched automated upsell functionality that accelerates hoteliers’ ability to drive additional revenue.
The functionality allows hoteliers to automatically send upsell offers to guests based on real-time availability and rates – with or without discounting – saving time traditionally spent on manual upsell programs. Processes are fully automated – emails are triggered with offers and reservations are seamlessly updated once a guest accepts. The front desk team is now freed up to perform other tasks that provide additional value to the guest.
The automated upsell functionality enables hotel teams to:
- Promote and sell higher room categories or services to existing confirmed reservations via email
- Reduce the number of complimentary upgrades required to balance inventory
- Tier offer rates specifically to reward guests (with SHR’s Maverick CRM loyalty functionality in place)
“This automated upsell functionality is a powerful tool to help hoteliers increase incremental revenue and conversions while showcasing their property’s value,” says Allegra Medina, Director of Product. “Hoteliers can design and automate the upsell strategy for each property’s unique needs and patterns. Additionally, it allows hoteliers to enhance the guest experience by adding value during the pre-stay part of the guest journey. That helps to build trust, promote engagement and encourage repeat business.”
To learn more about how SHR’s new upsell functionality can help your business, request a demo here.
SHR Group is a leading provider of innovative and intelligent technology solutions for the hospitality industry. Allora.ai, the world’s leading intelligent and integrated hospitality platform, is the flagship product of SHR Group. Allora.ai helps hotels stay always ahead as it leverages the power of AI, with a dynamic suite of hotel management software tools. Alongside allora.ai, we also have SHR Group Hotel Services which focuses on empowering the hospitality industry with award-winning website design and marketing services, and unmatched AI-powered hotel acquisition management and retention solutions.
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