Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership
Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership
Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is excited to announce its property management system (PMS) software is now integrated with Aavgo and its amazing digitized hotel products, including a virtual front desk complete solution, staff operations platform, and guest experience app.
“Aavgo is the ideal partner for us because they offer several important benefits to our hotel community. Beyond operational efficiency, their products improve a hotel’s profitability by saving them labor costs, improving staff satisfaction, and delivering a front desk experience more and more travelers want," said Georgine Muntz. “It’s also great working with a technology provider who shares our passion for collaboration and innovation.”
The new partnership with Aavgo means hoteliers using the Visual Matrix PMS can easily add Aavgo’s virtual front desk solution to their tech stack. It’s a freestanding kiosk that features an on-screen live agent to guide guests through every front desk procedure.
If a hotel’s front desk is busy or understaffed, guests can go directly to the kiosk for everything they need, including checking in and checking out, walk-in reservations, paying with card or cash, getting their keys (RFID and mobile), extending their stay, guest requests and questions, and more. Aavgo’s service also includes agents to answer incoming calls to a hotel, book reservations over the phone, and run night audits.
“By implementing Aavgo’s virtual front desk solution in our hotel, we have not only streamlined our operations and increased efficiency, but we have also received glowing feedback from guests who appreciate the personalized attention and seamless experience it provides. Using Aavgo is like having a personal concierge for every guest in your hotel. It’s the ultimate way to elevate their experience and leave a lasting impression,” said Hiten Suraj, StayCal Hospitality president & CEO.
To learn more and request a demo, interested hoteliers should go here.
Since its inception in 2000, Visual Matrix has served the global hospitality industry as a pioneer in advanced hotel property management technology. More than just a full-featured front desk solution, the Visual Matrix all-in-one PMS also provides hoteliers with the ability to maximize profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix provides staff with an intuitive user-friendly interface and is available as either a desktop or fully cloud-based solution to suit the unique needs of any hotel business. Based in Richardson, TX, Visual Matrix is the leading PMS supplier to Best Western Hotels & Resorts and currently serves over 2,000 properties across 30 countries.
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