Case Studies

Welcome to the case study section of HospitalityUpgrade.com.

If you're looking for a new product for your property or just researching and interested in learning more, please register to explore the case studies available under each topic.
  • Analytics
    Eldorado Hotel Casino & Silver Legacy Resort Casino
    • NEC Corporation of America
    • Guestroom Technology, Guestroom Telephones, Telecom
    While each property has its own solution, both include NEC’s UNIVERGE SV8500 IP Communications Servers and UA5200 AttendantConsoles. The SV8500 provides both properties component redundancy, IP failover for stations and trunking and power-failure transfer, ensuring high availability and operational continuity. Because the SV8500 supports open standards, the properties were able to easily integrate its existing call-center application as well as its current, single-line, guest-room phones.
    Read More »
  • Business Intelligence
    Lightstone’s Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of their Hand
    • Aptech
    Cloud-Based BI System Delivers Near Real-Time Enterprise Data to Lightstone Mobile Devices for Fast-Moving Management Team
     

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  • ERP
    Indra’s TMSforHotels Suite a Critical Part of the NH Brand Transformation
    • Indra
    • ERP, CRS, CRM
    To drive growth, cost efficiencies, and a new customer-engagement practice centered on guest personalization, NH looked to Indra and SAP.
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  • Guest Experience
    How Radisson Hotel Group™ Cut Review Response Time in Half
    • ReviewPro

    Responding to online reviews is a complex but crucial task for all hoteliers. Radisson Hotel Group™ was clear that it needed to
    develop and optimize its strategy for responding to online reviews in a timely way, but knew it was too big a project to take on singlehandedly.

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  • Guest Management
    Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
    • Maestro PMS
    One Database for All Properties; Integrated Spa, Restaurant and Room Booking, Event Scheduling, Guest History and Loyalty: Maestro PMS Does it All
    To watch the video please go to http://www.reseze.net/cassets/mkt/maestro/video/maestro-testimonialsv3.mp4 

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  • Guestroom Technology
    Broadband Sound Administration Improves Sleep Onset Latency in Healthy Subjects in a Model of Transient Insomnia
    • Nightingale Smart Solutions, Inc.
    Nightingale Sleep Study conducted by SleepScore Labs™. Nightingale was objectively proven to improve sleep quality using SleepScore™ by ResMed sophisticated non-contact sleep monitoring technology. The study highlights the efficacy of Nightingale’s advanced sound masking technology and reveals the significant extent to which it improves a user’s sleep. 
    The sleep study showed that:
    • Nightingale reduced perceived wake occurrences due to noise by 64 percent
    • 76 percent of participants reported Nightingale improved their sleep
    • 70 percent of participants were pleased with Nightingale’s sound quality
    • 88 percent of participants planned to continue to use Nightingale after completion of the study
    • 80 percent of participants said they would recommend Nightingale to their close friends and family
    Read More »
  • Payment Processing
    Delta Hotels and Resorts Moves Beyond PCI Compliance with Merchant Link
    • Merchant Link
    • PCI Compliance, Data Security, Payment Processing
    As a full-service hotel chain catering to corporate and leisure travelers, Delta Hotels and Resorts, founded in 1962, has grown to become Canada’s leading hotel management company. In 2012, faced with the requirement to implement advanced security solutions across their brand and to reduce the amount of human and financial resources expended on PCI Compliance, the company moved away from an outdated premise-based payment gateway to a Merchant Link cloud-based solution that included TransactionVault® tokenization, TransactionShield®, Point-to-Point Encryption and E-commerce Security Solution.
    Read More »
  • Payment Processing
    A Seamless Transition to Payment Security
    • Shift4
    • payment processing, security
    In October 2014, Darien Lake Amusement Park integrated Shift4’s DOLLARS ON THE NET® payment gateway into its lodging facilities. Since then, it has been thrilled with the security features and simplicity that have become available with DOLLARS ON THE NET.
    Read More »
  • Procurement
    AHC+Hospitality Automates with BirchStreet
    • BirchStreet Systems, Inc.
    • ERP, procurement, food and beverage
    Prior to signing on to BirchStreet, AHC used another company to help manage their purchase orders and purchasing. Despite having a system in place, most of their work was manual with printed POs that were printed and filed.
    Read More »
  • Property Management Systems
    Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
    • Maestro
    One Database for All Properties; Integrated Spa, Restaurant and Room Booking, Event Scheduling, Guest History and Loyalty: Maestro PMS Does it All

    Read More »
  • Technology Services
    Comcast Business Services Helps Sage Hospitality Create Quality Guest Experiences
    • Comcast Business
    • Hotel Internet Bandwidth, Ethernet, Guest Experience
    It’s not just about the rooms and the restaurants anymore: many business guests require services and support that some hospitality services still aren’t ready to provide. Denver-based Sage Hospitality is ahead of the curve in having high-volume bandwidth ready for demanding business guests, both individually and in corporate groups. Comcast helps Sage deliver an enhanced experience for business guests, cost-effectively, with Comcast Business Services.
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  • Technology Services
    West Palm Beach Hotel Keeps Guests Coming Back With the Help of Comcast Business Hospitality Suite
    • Comcast Business
    • Ethernet, Hotel TV and Voice, Hotel Guest Experience
    Hawthorn Suites by Wyndham West Palm Beach, an extended stay property, began to suffer due to unreliable Internet connectivity with its existing legacy network provider so it looked to Comcast Business Class to provide Ethernet, TV and voice services, all part of the Comcast Business Hospitality suite that is customized specifically for the needs of hotels and motels.
    Read More »
  • Telecom
    IPFone Case Study - Club Med Punta Cana
    • IPFone
    • telecom, PBX, property management system
    Key Business Challenges: Replace aging on-premises PBX system riddled with frequent outages quickly without impact to guest experience.
    Read More »
  • Telecom
    Menin Hospitality Once Again Turns to RoamBOOST for Cell Signal Amplification
    • RoamBOOST
    • Distributed Antenna System, cellular coverage, hotel infrastructure
    The Red Ginger restaurant, part of a mixed-use development project in Miami, has eradicated all issues with poor cellular reception thanks to the RoamBOOST Distributed Antenna System.
    Read More »
  • Television Programming
    Comcast Bundles an HDTV/Bandwidth Solution for Raymond Management Company
    • Comcast Business
    • HDTV, Hotel Bandwidth, Guest Experience
    Raymond Management Company in the Chicago area was finding a challenge providing high-definition television while adapting to changing technologies. The company looked towards Comcast to deliver a bundled, one-stop solution.
    Read More »
  • Trade Show
    HX Case Study: New Exhibitor for 2015 - Aquarius Brands™
    • HX: The Hotel Experience
    • hotel trade show, water generation, sustainability
    Discover how Aquarius Brands™, a group of companies specializing in water generation, conservation and education for homes, businesses, hotels, restaurants, schools,utility companies and more, accomplished its goals at HX: The Hotel Experience 2016.
    Read More »
  • Trade Show
    HX Case Study: New Exhibitor for 2015 - MADHOUSE
    • HX: The Hotel Experience
    • hotel trade show,
    Find out how MADHOUSE accomplished a successful show at HX: The Hotel Experience 2015.
    Read More »


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