Agilysys Announces General Availability of rGuest® Stay Property Management System

  • Agilysys (PMS and other solutions)
  • 05.12.16
Agilysys, Inc. a provider of next-generation hospitality software solutions and services, announced the general availablility of rGuest® Stay, the company’s cloud-based property management system that optimizes operational efficiency, increases revenue and enhances guest service.

The solution is initially available to limited and select service hotels and chains, a large and growing hospitality segment. Future releases of rGuest Stay will support the needs of full-service hotels, resorts and casino gaming properties.

rGuest Stay is an innovative web-based property management system built using the revolutionary Agilysys rGuest hospitality platform. The guest-centric PMS leverages a standards-based solution on an open architecture with public APIs to enable richly integrated applications delivered from Agilysys, its partners and customers. rGuest Stay offers powerful capabilities for multi-property operations. Managers can view guest profiles, history and reservations, as well as room availability and operational reports, seamlessly across multiple properties.

Focused on improving revenue and streamlining operations, rGuest Stay is designed to enable hotels to gather and analyze guest information that can be used to create loyalty-generating offers and increase guest wallet share. In addition, running natively in a browser on both desktop and tablet devices, it delivers real-time operating metrics so that hotels can more accurately forecast demand and scale guest services accordingly.

To help improve property operations, rGuest Stay offers a next-generation housekeeping optimization engine built using the included rGuest workflow engine that assigns staff resources to balance guest needs and operational efficiency. In addition, its intuitive user interface and online help functionality reduce team training time and ensure superior guest service with rapid solution ROI.

Delivered as a cloud-based solution, rGuest Stay offers simple deployment, instant scalability, a reduced technology footprint and the ability to upgrade capacity without business interruption, making it a perfect fit for today’s limited and select service hospitality operations.

Key features of rGuest Stay include:

  • Flexible rate management
  • Room inventory
  • Reservations, including interfaces with online travel agencies as well as the hotel's own website
  • Guest service management, including check-in, check-out and in-house experience management
  • Functionality that presents upsell offers during check-in
  • Group room block management
  • Guest, company and travel agent profile management
  • Folio management and charge routing
  • Housekeeping
  • Accounts receivable
  • Integrated credit card processing using tokenization and PCI-validated point-to-point encryption (P2PE) technology
  • Interfaces for telephone, in-room movies, point-of-sale, credit card, door locking systems, mini-bar and other back office systems

Key planned enhancements for full-service properties include:

  • Packages and "share with" capabilities
  • Yield management
  • Interactive tape chart
  • Deep integration with enterprise systems
  • And much more

"rGuest Stay offers a major advancement over traditional property management systems,” said Jim Dennedy, president and chief executive officer at Agilysys. “First, it is based on the rGuest platform – the first advanced, open technology platform for the hospitality industry. Second, by using the rGuest platform, the rGuest Stay PMS application goes well beyond traditional reservation, check-in, check-out and housekeeping functions. The open, multi-functional rGuest platform enables operators to manage and grow their businesses through an easily addressable architecture that more seamlessly integrates all Agilysys and many non-Agilysys critical business systems. The hospitality industry is moving toward more guest-centric solutions, and rGuest Stay allows hotels to truly know their guests and create lasting connections with them.”




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