Agilysys Solution Suite Selected by Cypress Bayou Casino Hotel to Optimize Food and Beverage Delivery

  • Agilysys
  • 11.09.16
Cypress Bayou Casino Hotel in Charenton, La., has selected a comprehensive solution suite by Agilysys, including InfoGenesis® POS, InfoGenesis Flex, rGuest® Analyze and rGuest Pay.

Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The solution suite chosen by Cypress Bayou Casino Hotel will enhance efficiency and streamline food and beverage service.

The property, which is owned and operated by the Chitimacha Tribe of Louisiana, is a long-time user of the Agilysys Eatec® inventory and procurement system.

Cypress Bayou’s food and beverage operation is demanding, providing service to five on-site venues as well as a wide range of private and off-property functions. The property’s executive team wanted fixed and mobile point-of-sale solutions that would optimize food and beverage delivery, along with a payment gateway solution that would secure sensitive cardholder data. They also wanted a business intelligence application that would help managers make strategic data-driven decisions. The Agilysys solutions met the property’s criteria, with state-of-the-art features and functionality that will enable Cypress Bayou to modernize its entire food and beverage operation.

“We’ve been very pleased with Eatec, so when shopping for other technology solutions, we once again turned to Agilysys,” said Debbie Young, food and beverage director at Cypress Bayou Casino Hotel. "InfoGenesis and InfoGenesis Flex offer an ideal combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality, yet offer maximum flexibility, while rGuest Pay reduces the risks associated with credit card acceptance. We’re also excited about using rGuest Analyze to gain insight into our F&B operation, so that we can make more informed and profit-driven business decisions.”

Cypress Bayou Casino Hotel will use the following Agilysys solutions:

  • InfoGenesis POS - an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multilanguage capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings.
  • InfoGenesis Flex - Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent.
  • rGuest Analyze - Agilysys’ groundbreaking business intelligence solution that allows managers to identify key performance metrics — such as sales trends, table turns and product mix — and act on the insights in real time to boost profitability and optimize operations. The made-for-hospitality application highlights revenue opportunities and improves business processes, and its out-of-the-box reporting and dashboard capabilities eliminate the need for error-prone manual reports and spreadsheets.
  • rGuest Pay - the Agilysys payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the only payment offerings that includes: validated point-to-point encryption (P2PE), which reduces the potential for malicious hacking and fraud; a payment information proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

“This win demonstrates Agilysys’ continued industry-leading role in the gaming industry,” said Jim Walker, senior vice president of global revenue at Agilysys. “Our comprehensive and feature-rich solutions will help Cypress Bayou streamline food and beverage delivery in even the most challenging situations. The integration of InfoGenesis POS with rGuest Analyze gives managers up-to-the-minute information, empowering them to take advantage of rapidly changing market dynamics, while rGuest Pay safeguards guest cardholder data. Together, this technology will ensure that the property is well positioned to optimize its food and beverage operations and deliver world-class guest service.”

Cypress Bayou Casino Hotel is located in Charenton, La., 45 minutes south of Lafayette. The property features a 102-room hotel, 24-hour casino, fitness center, meeting facility, gift shop and five restaurants, including an award-winning steakhouse. It also includes a large live entertainment venue and a RV park. Cypress Bayou Casino Hotel is owned and operated by the Chitimacha Tribe of Louisiana.

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