Best Western Hotels & Resorts Takes Guest Wi-Fi to a New Level by Adding Broadband Hospitality as an Endorsed HSIA Supplier

  • Broadband Hospitality
  • 11.15.19
Broadband Hospitality (BBH), a preferred provider of cost-effective and scalable total unified technology solutions for hotels, senior living facilities, student housing and MDUs, announced that it has been selected by Best Western Hotels & Resorts as an Endorsed HSIA Supplier.

Under the agreement, BBH will collaborate with Best Western Hotels & Resorts in an effort to significantly upgrade and improve the Wi-Fi experience for hotel guests nationwide in all Best Western-branded hotels. This includes creating and implementing new guest Internet standards and bandwidth requirements at Best Western Hotels & Resorts properties as well as the introduction of a tiered program with complimentary and premium Wi-Fi options for guests. With BBH as an endorsed supplier, Best Western Hotels & Resorts properties will now also have access to the full range of BBH total unified technology solutions designed to help owners “bundle and save” while providing an optimal guest experience. The partnership was effective September 30, 2019 and was announced at the 2019 Best Western Hotels & Resorts Annual Convention, held October 3-4 in National Harbor, Maryland.
“What an absolute privilege it is to be endorsed by an iconic and well-respected brand like Best Western Hotels & Resorts due to our unique capabilities to deliver superior Wi-Fi and serve as a total technology solutions provider for their properties. We’re honored and excited to play a role in helping Best Western Hotels & Resorts define and implement new standards that will make better, faster, and more reliable Internet a reality for their hotel guests,” said Broadband Hospitality CEO Vince Lucci. 
A proven supplier of guest Internet and a full suite of flexible, scalable hotel technology solutions 
Broadband Hospitality has a proven track record of partnering with major hotel brands to create and implement appropriate guest Internet brand standards that are designed to give properties a competitive advantage as part of a total unified technology solution. The BBH team works with customers to ensure that high performance Internet delivery is seamless, secure and scalable in order to evolve with changing hotel guest demands.  In addition to its Wi-Fi expertise, BBH’s full range of bundled technology solutions includes mobile apps, fiber circuits, phone systems, DIRECTV, CCTV, digital signage, low voltage cabling and Audio/Video solutions. A true hotel technology partner, the BBH team goes a step further than most technology suppliers by assuming a project management role, managing every upgrade and installation and providing oversight, assurance, and 24/7 technical support each step of the way for its hotel, senior living, student housing and MDU customers.
Through the BBH partnership, Best Western Hotels & Resorts will introduce tiered Wi-Fi service offerings with a premium upgrade option for guests. While this new premium service will be offered as a complimentary benefit to Best Western Rewards® Elite status members, all guests will have the option to purchase the premium Wi-Fi access, where available. The additional revenue generated via these guest purchases will help hotel owners offset the costs associated with upgrading their Internet network to a higher standard. 
“In today’s marketplace, fast and reliable Wi-Fi is a necessary hotel amenity, making it a critical part of a traveler’s hotel experience,” said Kevin Velez, senior director of technology management for Best Western Hotels & Resorts. “As customer expectations continue to expand and evolve, we make it a priority to partner with industry leaders like BBH, who play an important role in helping us meet and exceed those guest expectations. The scalability and flexibility offered by BBH enables us to deliver simple, smart and cost-effective technology solutions to our hotels, giving them the tools they need to upgrade the guest experience.”

With 25+ years of hospitality technology experience, Broadband Hospitality (BBH) is a single source for innovative technology solutions that help hotels, MDUs, senior living and student housing complexes to improve performance and enhance their customer experience. BBH products and services include High-Def TV, High-Speed Guest WI-FI, fiber circuits, PBX and phone systems, interactive solutions, low voltage cabling, CCTV, Audio/Video, Project Management and 24/7/365 U.S.-based support.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.