Chetola Resort at Blowing Rock Selects Agilysys Solution Suite to Boost Efficiency and Guest Service

  • Agilysys (PMS and other solutions)
  • 12.01.15
Agilysys, Inc. has announced that Chetola Resort at Blowing Rock, in Blowing Rock, N.C., has selected a comprehensive solution suite – including Visual One™ PMS, InfoGenesis® POS and InfoGenesis® Flex – to streamline efficiency and enhance guest service at the luxury mountain property.

Chetola Resort features a mix of hotel rooms, timeshare units and rental and ownership condominiums as well as a restaurant, sporting club and full-service spa. Faced with a wide range of hospitality management and guest service requirements, the resort's executive team conducted an extensive evaluation to identify the best solutions to optimize the guest lifecycle across the property.

"We have a very diverse property, and we wanted technology that could handle it all," said Margaret Holder, general manager of Chetola Resort. "Visual One and InfoGenesis are the perfect combination for us. The Visual One PMS, with its modules for club management, condo accounting and spa management, will help streamline our entire operation, while InfoGenesis will optimize food and beverage delivery in a variety of settings across the property. We especially appreciate the tight integration between the two systems and look forward to seeing how the technology takes us to a higher level of efficiency and guest service."

Chetola Resort will use the following Agilysys solutions:

Visual One PMS - a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format, with quick-feature icons and drag-and-drop capabilities. The system offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. Other features include a rate and availability calculator, enhanced guest stay search screens and an online shopping cart that allows guests to book rooms, spa appointments, tee times and activities with a single itinerary.
InfoGenesis POS - a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for packages and prix fixe menus, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services and integrates with both other Agilysys next-generation solutions and a wide variety of third-party providers.
InfoGenesis Flex - Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments as demand ebbs and flows.
"With the implementation of our solutions for property management and point of sale, Chetola Resort is making a commitment to both efficiency and guest service," said Jim Walker, vice president of sales and marketing at Agilysys. "Visual One, with its condo accounting module, is the ideal solution for managing condominium ownership and rentals along with traditional hotel accommodations. And InfoGenesis POS and InfoGenesis Flex, which are seamlessly integrated, provide a complete solution for managing food, beverage and retail operations. These systems, which are powerful on their own, will work together to help Chetola Resort streamline operations, improve property performance and create lasting connections with guests."

Chetola Resort at Blowing Rock, nestled in the Blue Ridge Mountains of North Carolina, offers a unique mix of first-class hotel accommodations and luxury condominiums. The 87-acre resort features a fine dining restaurant, full-service spa, salon, sauna, fitness center and state-of-the-art meeting and event space. It also offers a wide variety of recreational activities, including guided hikes, yoga, paddle boating, fly fishing and tennis. Chetola Lodge at Blowing Rock is the recipient of TripAdvisor's 'Certificate of Excellence' in 2014.

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