Exploria Resorts Trusts dorma+kaba for Guest Security

  • dormakaba
  • 09.07.16
Exploria Resorts, which operates eight properties, furthers its commitment to guest safety by including Saflok electronic door locks from the dorma+kaba Group.

“We are in the process of upgrading our property guestroom doors with Saflok RT mobile-ready RFID locks from dorma+kaba,” said Kenneth Lund, director, information technology for Exploria Resorts. “I have been in the hospitality industry for six years and used dorma+kaba locks at other properties. They are excellent. I trust dorma+kaba because their locks are secure, improve operational efficiency and are easy for guests to use. When I started with Exploria Resorts two years ago one of my first goals was to replace aging locks from another vendor with Saflok.”

Support is one reason Lund said Exploria Resorts decided on Saflok electronic door locks. “Support is important to us to ensure consistent operations and a smooth guest experience. dorma+kaba’s customer support was excellent at properties I previously supported. We have not had to test the company’s support here because we have had no problems with the new locks.”

All Exploria’s properties are family oriented. “The 745 unit Summer Bay Orlando Resort is our flagship property,” Lund said. “Summer Bay Orlando offers furnished one, two and three bedroom condominiums, villas and free-standing houses. It is a beautifully landscaped 400-acre resort with a 64-acre private lake for guest recreation. It is ideal for family vacations since it is located only 10 minutes from Walt Disney World® Resort.” 

Guest satisfaction is paramount with Exploria Resorts because its guests plan their vacation months in advance. “We want to surpass our guests’ high expectations. A glowing guest experience is important because Exploria Resorts relies on guest scores to maintain its reputation as a safe, satisfying family destination,” Lund said. “A large part of a guest’s experience is a simple thing like the ease of access to their spacious and ‘home away from home’ style accommodations. Saflok RFID locks are very reliable and guests find them simple to use. They work every time.”

Exploria Resorts’ conversion to Saflok RFID door locks is a seamless process. “dorma+kaba’s installation teams are fast and professional. They know what they need to do and have their materials ready. Their work was flawless at our recently converted resorts. Installation took about a week at our smaller properties, and two to three weeks at our larger resorts,” Lund said. Exploria is also rolling out Saflok locks in its public spaces including pool areas and fitness centers.

Lund noted that the Saflok RFID locks Exploria Resorts is implementing has smartphone integration options, allowing the guests to bypass the check-in process and use their smartphone to unlock the room.

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