FCS Computer Systems Signs Partnership with Piramid Solutions in Thailand

  • FCS Computer Systems
  • 07.24.14
FCS Computer Systems (FCS) has announced the recent signing of a valued business partnership with Piramid Solutions Co., Ltd., one of Thailand's most prominent IT solution integration providers.

As a result of the partnership, Piramid Solutions will begin to supply its client base with access to the comprehensive suite of products known as the FCS Rainbow Solution.

A Phuket-based company that specializes in providing the latest telecommunication technology for hotels, resorts, manufacturers and other service-based organizations throughout Thailand, Piramid Solutions expects the partnership will serve to substantially strengthen relationships with existing and future customers that operate within the country's evolving hospitality market.

"Anita Roddick once made a statement that we feel exemplifies our company philosophy when she said, 'Business is not financial science, it's about trading... buying and selling. It's about creating a product or service so good that people will pay for it," said Angelo Muoio, general manager at Piramid Solutions. "I believe that most of today's market leaders are those companies who had the foresight to recognize the changing landscape in today's modern business world and create the right relationships, and then feed those relationships, and watch them flourish. In partnering with FCS, we have created a vital relationship that in turn will allow us to provide enhanced long-term value and support for our customers."

Expanding on its reputation as a leading provider of business communication tools, Piramid Solutions will assist hospitality-focused organizations in improving departmental and guest communication efficiency by providing access to FCS' Hotel Operations Management Applications suite, comprised of e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications can seamlessly interface with the hotel industry's most popular property management systems, and can be implemented either à la carte or as the full comprehensive suite. The applications feature complementary mobile versions, allowing hotel staff to stay connected from anywhere on property.

"As a company that is placed within the top 10 systems integration providers within Thailand, Piramid Solutions has demonstrated its ability to exceed expectations in maximizing operational efficiency and revenue for its clients," said Phusith Arunrattanadilok, sales director of Thailand at FCS. "By offering hospitality's leading line of integrated technology solutions, clients that operate within that sector will be able to gain even greater value from their relationship with Piramid Solutions."

Piramid Solutions will also be distributing the guest-facing mobile app FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wake-up calls, redeeming loyalty points, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options.

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