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Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller’s SMS|Host PMS

  • Springer-Miller Systems
  • 06.22.18
Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, announced that the latest update to its SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations. 

The fully-integrated SMS|Host Property Management System provides core property management tools as well as point-of-sale, owner management, online booking and other key resort functionality. In addition, SMS|Host interfaces with leading industry systems to ensure a seamless operating environment for hotels and resorts. With this new version, SMS has focused on personal security while enabling its customers with the ability to manage and secure the data privacy of their guests. The solution includes a package of Personal Data Privacy Controls including tools for compliance with the EU’s General Data Privacy Requirements (GDPR).
“Our customers are very excited about this release version of SMS|Host and the advancements that we’re making with our solutions,” said Robert Selwah, president of Springer-Miller Systems, “This version update will help them better serve their guests by meeting security expectations while complying with the regulatory environment.” 
As properties update to this version, they will be able to utilize Springer-Miller’s new seamless Secure Data Extract (SDE) utility with vendors for whom real-time, two-way integration may be unnecessary. Built to support automated, schedulable, secure, one-way data exports, the SDE will benefit them by:
• Removing sensitive guest data prior to compression and encryption
• Reducing performance degradation resulting from command errors, extremely large file sizes or ill-timed transmissions
• Providing a reliable, programmed transfer of data while simultaneously allowing for greater processing frequency
“We know from speaking to our customers that they’re energized and excited about upgrading to v.22.1 and taking advantage of all the new security features and capabilities,” said Selwah.
SMS has deliberately taken the time to become proficient in General Data Privacy Requirements by working closely with GDPR experts to design a set of features that allow properties to easily conform to the key aspects of the requirements. Requirements include tracking guests’ privacy preferences, documenting the information on file about them and complying with a guest’s request to be forgotten.
“In conjunction with recent enhancements to our mobile, web and POS solutions, the emphasis on guest security with this release positions SMS and SMS|Host to continue to lead the luxury hospitality technology industry far into the future,” continued Selwah.
Springer-Miller Systems provides access to software version updates to all customers in good standing. These updates are backed by the strength of the SMS Support team, including 24/7 live support as well as an online HelpCenter, active Customer Community and live monthly webinars.

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