Guestware to Exhibit its Latest Mobile Chat Functionality at HITEC 2016

  • Guestware®
  • 06.15.16
Guestware, a comprehensive and flexible Guest Experience Management software, will be demonstrating its latest mobile chat functionality in booth 825 at HITEC in New Orleans, June 21-23.  

Guestware Mobile Chat gives hotel guests the flexibility to communicate directly with associates via mobile device before, during or post-stay. They can pick items from a pre-customized list or initiate a live chat exchange with operators. While the conversation is recorded within Guestware for future review and analysis, service requests can also be automatically dispatched to staff via the Guestware Mobile App to ensure guest satisfaction in real-time. Guestware Chat is designed to be opaquely integrated with existing third party guest-facing hotel apps for a seamless end user experience.

“We are very enthusiastic to unveil Guestware Mobile Chat at HITEC this year. We believe this new functionality to be a game-changer as it relates to hotel guest communication,” said Mike Benjamin, vice president, Guestware. “The ability to chat with an associate from the comfort of your mobile device is the future of communication. And, it has arrived!”  

Additional features of Guestware software include:

Guest Response: Automate and optimize hotel staff task assignments ensuring that all guest issues are resolved in a timely manner. Make insightful decisions from identified guest trends to lowering operating costs while improving guest satisfaction.

CRM + Loyalty: Track all of your guest information and interactions in one place. Seamless integration with your property management system and central reservation system allows for enhancing and personalizing the guest experience.

Facilities Maintenance: Intelligently schedule and track preventive maintenance tasks to efficiently maintain a facility delivering exceptional guest satisfaction while optimizing the building owner’s capital investments.

Guestware offers product editions designed for each hotel size and type. Guestware Select is perfect for select-service hotels while Guestware Full Service meets the demands of a luxury, full-service or boutique hotel. For sophisticated CRM and loyalty program management implementations, the Guestware Plus subscription enables Guestware to be tailored to the hotelier’s unique needs.

Guestware will be demonstrating the latest version of the software at HITEC in booth 825. Stop by during happy hour on Tuesday, June 21 starting at 3 p.m. Attendees can enjoy complimentary food, refreshments, spirits and a chance to win a tablet.

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