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Harborside Hotel Selects StayNTouch Guest-Centric Cloud PMS to Enable a Connected Guest Journey

  • stayntouch
  • 05.26.21
The Harborside Hotel, a high-end 194 room boutique hotel located near Washington, DC, chooses StayNTouch, a global leader in guest-centric hotel Property Management Systems (PMS), to enable a seamless and connected guest journey powered by StayNTouch’s fully cloud-native infrastructure.

Located near the National Harbor in Washington DC, the Harborside Hotel caters to guests looking for luxury accommodations who want to avoid the hassle of the city. StayNTouch’s cloud PMS will modernize Harborside’s operations, connect guests and staff, and better align their PMS with other core technologies.
Harborside Hotel was particularly impressed with StayNTouch’s ability to facilitate a robust and easy integration between the property management system and their guest management solution (GMS). Vincent Washington, the Asst. General Manager for the Harborside hotel commented, “We were facing connectivity challenges with our previous PMS but StayNTouch allows us to capture and easily share guest information across systems so our staff is empowered to personalize the guests welcome experience. StayNTouch also enables seamless integrations to advanced features such as keyless entry and contactless payments”.
Michael Heflin, chief revenue officer of StayNTouch replied, “Flexibility and ease of integrations are key components of our guest-centric and cloud PMS. Our PMS bolsters 1100+ integrations and simplified open APIs so leading hotels like Harborside Hotel can align their tech stack and deliver a frictionless and unburdened hospitality experience”.

StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests.​ ​Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels.

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