MCOM HOTstream Selected by the Luxury Jumeirah Zabeel Saray Hotel in Dubai

  • MCOM Media Communications, Inc.
  • 06.14.16
The luxury Jumeirah Zabeel Saray hotel, member of the Jumeirah Hotels & Resorts group, has partnered with MCOM to enhance its guest experience with HOTstream premium hospitality technology solution.

Inspired by the imperial palaces of the Ottoman era, Jumeirah Zabeel Saray is a five-star luxury hotel that does everything in superb style. From its exclusive location on the west crescent of the iconic Palm Jumeirah to the truly spectacular lobby entrance, every detail inspires awe and delight. The resort is made up of 379 elegant guest rooms, with 26 lavish suites and 38 Royal Residences offering stunning ocean views.

MCOM Media Communications was asked to replace the previous IP system and install a new TV guest entertainment system and FTG services in all 405 rooms and villas. The HOTstream IPTV solution offers an unrivaled range of FTG HD TV channels, including many innovative new features like IPTV provisioning for the public areas to show channels in top quality, a brand new IPTV headend as well as live TV channel viewing on the guest mobile devices using adaptive stream technologies.

The HOTstream IPTV and OTT solutions are paired with a hotel branded mobile application, with powerful customization capabilities, a valuable promotional and communication tool for the hotel, enabling it to promote its brand and services directly to guests through their own mobile devices.

"We were looking for a product that was stable, easy to implement and would add value to our guest experience, above all a partner that shared our passion for service and excellence," said Neil Menezes, vice president infrastructure and operations, Jumeirah Group. "MCOM seemed like the obvious choice.”
“We are delighted to have worked with Jumeirah Group for this project," said Costas Sakellariou, CEO at MCOM. "Our goal was to help shape a unique customer experience through the use of new technology. MCOM has managed to design and deliver a 100 percent customized and hotel branded solution that meets the exclusive needs of a high profile hotel like Jumeirah Zabeel Saray”.

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