MSI Partners with La Quinta to Deliver Its New Ready For You™ Initiative

  • Multi-Systems, Inc. (MSI)
  • 07.30.14
La Quinta Holdings Inc. has partnered with Multi-Systems, Inc. (MSI) to help La Quinta to deliver its new Ready For You™ initiative.

MSI, a leading hotel cloud services hospitality technology provider, used its NiteVision PMS to allow La Quinta to link its 830 hotels to LQ.com and deliver the company's new program.
 
La Quinta’s Ready for You™ is a guest-inspired innovation available when booking a room on www.LQ.com where guests can select a time window indicating their arrival at the hotel and choose to receive either an email or text message alert. Then on the day of arrival, the alert will be sent letting the guest know the instant their La Quinta room is ready.
 
The unique MSI CloudConnect™ allows the MSI property management system to communicate real-time information to other Web services in the cloud globally. The technology pairing with Ready For You™ assures guests of real-time updates to the room clean and ready for check-in status.
 
Hoang Nguyen, La Quinta’s vice president - applications said, “La Quinta’s business objective was to deploy Ready For You™ in the first quarter of the year leveraging MSI CloudConnect™ for real-time data from the PMS to La Quinta’s e-commerce notification platform. One of our core values at La Quinta is to deliver a unique enhanced experience for our customers with a service that would add real value and convenience to their busy travel schedules.”
 
“Immediate access to PMS activity is the foundation for delivering truly seamless experience for the guest across a hotel company’s enterprise,” said Mark Loyd, MSI's chief strategy officer. “We live in a connected age, and guests want real-time communication and status updates while they are on the go. La Quinta’s innovative solutions deliver what today’s guests are asking for.”



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