Maestro Property Management (PMS) Suite Selected by 13 Independent Properties to Increase Direct Bookings, Operating Efficiency and High-Touch Guest Experience

  • Maestro PMS
  • 01.16.13
NORTHWIND, provider of Maestro™ Enterprise Property Management (PMS) hotel software and reservation software solutions announced seven independent hotel companies operating 13 properties selected Maestro at the close of 2012.

The Maestro Property Management suite of 20+ fully integrated modules increases revenue and profitability for the industry’s leading independent hotels, resorts, and multi-property groups. Click here to learn more about Maestro’s solutions for profitability and productivity.

New NORTHWIND clients will utilize Maestro Front Office, Sales & Catering, Yield Management, ResWave Direct Online Booking, Retail POS, Loyalty Program, Spa and Activities Management, Back Office Accounting, and Timeshare Management. New users include the Northern Hotel in Montana; an independent resort company with seven properties on the New England coast; the Inn at Darden – University of Virginia; the Award Winning luxury Castle Hill Inn in Newport, Rhode Island; Lenape Heights Golf Resort in Pennsylvania, Equinox Villas & Apartments Ltd, in Turks and Caicos; and an Orlando-based hotel company.

NORTHWIND is a Committed Partner That Understands Unique Needs of Independents

“Maestro PMS was the only system that delivered all the functionality, data collection capability, and interfaces we needed – and did it cost-effectively in the cloud,” said Mike Nelson, general manager of the Northern Hotel, a member of Preferred Hotels. “We thoroughly evaluated several systems as we renovated our historic property. One of our primary goals was to create marketing programs based on guests’ ‘propensity to buy.’ This type of program requires lots of data, and Maestro can deliver it.” NORTHWIND will host the Northern Hotel’s Maestro system from its secure data center. “Maestro gives us the operations control we want from the day we open. NORTHWIND is a committed partner that will grow with us.” Nelson noted that with NORTHWIND hosting his hotel’s system, the property’s management team can focus on operations, not technology.

The Northern Hotel is the newest luxury property in Billings, Montana. It opens March 2013 with a high-tech meeting space that includes video conferencing for business, two restaurants and bar for pleasure, and a business center and fitness room. The property will install Maestro Front Office, Sales & Catering, Golf and Event Management, Retail POS, and Back Office Accounting.

Maestro’s ResWave Provides Direct Bookings from Hotel Website, Mobile and Facebook

At a time when online travel demand is growing, independent hoteliers choose Maestro’s integrated ResWave booking engine so they can have more control than ever over their online channel distribution strategies and lessen their dependency on 3rd parties and flash sale sites. Guests and groups can book rooms, spa, golf, dining, and other packages and more from the property’s website using a mobile device or directly from Facebook where the new generation of travelers congregate. Guests and groups self-serve over the web and personalize their stay before they arrive so hotel staff can focus on meeting their every need. ResWave combines the latest emerging technologies with consumer-focused streamlined functionality including seamless customization with hotel website look and feel for brand integrity, guest-centric easy step-by-step booking process, and online merchandising capabilities such as hotel descriptions, visually rich images, videos and links.

Maestro is the Complete Business Tool for Higher Revenues, Greater Staff Productivity and Profitability

President of NORTHWIND-Maestro, Warren Dehan, said, “Independent operators and multi-property hotel companies value Maestro because it is a complete business suite with 20+ fully integrated modules. Maestro’s single-image database reduces the need for interfaces and increases staff productivity, profitability, and revenue.” Dehan noted that Maestro helps operators drive high-touch service, repeat business, and loyalty with a 360-view of guest preferences and activities that also enable more effective marketing.

For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email

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