The world is no longer the same, nor people's behavior. More than ever, consumption is more conscious, prioritizing health and safety, and there is no doubt that technology is a great ally for companies to adapt to this new business model.
Specifically in the hospitality market, digitization had already started to be present to improve the guest experience, but it now assumes a key role in providing security for them and the hotel
staff. And it will continue to provide an unforgettable stay, with personalized service and high quality.
Nonius Mobile and Marketing solutions play an important role in the guest journey for more than 600 hotels, increasing guest engagement while enabling physical distancing. Through these
solutions the hotels can:
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Offer Online Check-in to their guests and make their check-in experience smoother while keeping social distancing.
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Inform Hotel Clean & Safe Policies
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Simplify communication between the guests and reception throughout the Chat available on the App
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Promote their restaurants and menus before guests’ arrival
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Provide their guests with an easy booking process for breakfast and other meals
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Make room service request available directly on their hotel’s app
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Allow their customers to open the room door, control the temperature, light switches and blinds in their rooms, without having to touch any door handle, in-room buttons or panels
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Allow guests to control their TV with their own mobile phone
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Use their hotel’s App as a compendium and make it easy for their guests to access the hotel’s information and points of interest
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Avow their guests to check their bill during the stay and provide them with an easy check-out process
In addition to contributing to the pre arrival and during the stay, many of the customers also use the Nonius’ Marketing solutions to strengthen the relationship with their guests, carry out special campaigns and generate new conversions with contacts who already know their hotel.