Palm Garden Hotel Boosts Guest Service with Agilysys Visual One™ PMS

  • Agilysys (PMS and other solutions)
  • 10.23.14
The Palm Garden Hotel in Thousand Oaks, Calif. has selected the Agilysys Visual One™ PMS and Visual One Sales & Catering module to streamline efficiency and enhance guest service.

"We did our due diligence when shopping for a new property management system," said Steven Ortmann, general manager at Palm Garden Hotel. "We were most impressed with the multi-use functionality of the Visual One system and the high level of customization it allows. We also appreciated its robust sales and catering product that can manage a wide range of conference and banquet events. The Visual One suite had everything we were looking for in a single user-friendly solution. We are confident the technology will enhance efficiency throughout the property and help us deliver an exceptional level of guest service."

Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format with quick-feature icons and drag-and-drop capabilities. The software, which runs on a Microsoft® SQL Server® database, has optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering and spa management.

The latest version of the Visual One suite features a number of enhancements, including a new rate and availability calculator for easier agent booking, spa management pricing strategies that enable hotels to set service prices based on demand, and an online shopping cart that allows guests to book rooms, spa appointments, tee times and activities with a single itinerary.

"The Visual One suite is ideal for resort and boutique properties like Palm Garden Hotel that host meetings, weddings and other events," said Michael Buckham-White, senior vice president of sales and marketing at Agilysys. "It offers the same technical capabilities that larger hotels enjoy, but in a way that works for small to mid-sized properties. The solution will enable the hotel to improve efficiency, maximize staff productivity and streamline day-to-day operations. Most importantly, it will help create the lasting connections with guests that encourage repeat business and revenue."

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