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Prince Waikiki to Boost Productivity and Guest Satisfaction with Knowcross

  • Knowcross Inc.
  • 01.09.19
Knowcross, a preferred service quality management platform of the finest hotels across the globe, has been selected by Prince Waikiki to boost staff productivity across their operations leading to improved service quality and enhanced guest experience. With this, Knowcross adds to their growing clientele in the Hawaii region.

The Knowcross platform will assist the hotel staff by automating management and reporting of the hotel’s operations across the various departments. This helps in ensuring increased productivity, reduced costs and enhanced service quality.
“Knowcross operates how our people think,” said Ryan Doi corporate director of IT at Prince Resorts Hawaii. “The platform provides us with the ability to structure our daily operations in a much more efficient and organized manner by making real-time data available at our fingertips. This will definitely result in faster resolution of guest requests and help us set newer standards of guest service delivery and guest satisfaction scores,” said Ryan.
Powered by its clear and consistent focus on ensuring cutting edge technology for the hospitality industry, the Knowcross platform helps hotels to maximize control, ensure efficiency and increase productivity of the teams managing its back-of-the-house operations.
“I am delighted that Prince Waikiki decided to implement Knowcross. What’s been the most pleasing and satisfying aspect of this association is that fact that the property has been on the lookout for a system that can take their operational excellence to the next level for some time; and they found Knowcross to be a perfect fit,” said Karen O’Neill, president of the Americas at Knowcross. 

Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line. 
The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems. 

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