Quore is Driving Hotel Employee Engagement

  • Quore
  • 04.09.19

Hospitality technology is playing an important role in guest engagement today, but it’s critical that hotel companies don’t overlook the importance of providing robust tools to engage employees as well. Findings from “The New Digital Workplace Divide” show that technology has a vast impact on workplace positivity and retention.

The study revealed that: “Workers are looking for agile, modern solutions that support their need to work in different locations or when on the move. Failure to provide mobility-fueled productivity has big consequences for employee satisfaction and motivation – which are driving factors in productivity.”

This study has big implications for hoteliers, considering that 83 percent of a hotel’s hourly employees – such as housekeepers and engineers – do not sit behind a desk and don’t have access to more traditional forms of communication like email. The very nature of their jobs is “working remotely” on premises to support guests. Quore, a provider of workforce communication and engineering/housekeeping management technologies, built its cloud-based service optimization platform with the No. 1 goal of driving employee engagement and making the lives of hotel staff and management easier. Quore’s housekeeping, work order automation, preventative maintenance and engineering software is enabling hotel employees to work smarter, so guests stay happier.

“One of the findings from the aforementioned study revealed that ‘32 percent of employees said the technology they use at work actually makes them proud of their employer,’” said Scott Schaedle, Quore founder and CEO. “That’s a goal that all hoteliers should be striving to attain. Let’s face it, labor retention is a hot topic today. Hoteliers are desperate to find ways to attract front-line employees and keep those employees for not just weeks or months, but for many years.

“What drives us at Quore is the end user,” Schaedle said. “The housekeeper who wants to simplify cleaning; the engineer who wants to streamline asset tracking and preventative maintenance; the front desk attendant who wants to boost guest satisfaction with faster response times to guest requests; and the GM who wants to manage all teams more efficiently and cut spending. Those are the employees Quore wants to support through more efficient communications.”

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