RoamingAround's Roam Boost Selected by Canalta Hotels

  • RoamingAround, LLC
  • 05.02.13
Alberta-based hotel chain, Canalta Hotels, has adopted RoamingAround's Roam Boost to deliver effective communications, WiFi and mobile communications coverage.

Canalta Hotels Adopts RoamingAround’s Roam Boost Mobile Phone Signal Enhancement Technology

Canalta Hotels, the Alberta-based hotel chain in Canada operating 36 properties across Alberta and Saskatchewan, knows a thing or two about providing great service to guests. The company also knows that today’s customers demand effective communications, including WiFi and mobile communications coverage, at all times of their stay, wherever they are in a hotel. That's why the hotel company partnered with RoamingAround.

When Canalta Hotels’ own head office ran into problems with mobile phone network coverage, the group realized that solving their isolated issue could be a proving ground to decide the best technology to deploy at any of its properties that had similar mobile network deficiencies that would impact guests and therefore guest satisfaction.  RoamingAround was selected to implement its Roam Boost solution that typically provides the equivalent of an additional three bars of signal strength on the mobile phone equipment of all the major carriers. RoamingAround specializes in mobile solutions for the hospitality industry, and provides mobile applications, mobile payment methods, mobile phone room access and methods for hotels to engage and interact with guests via mobile communications. 

“RoamingAround designed for us an active Distributed Antenna System (DAS) network to fix particular dead spots within the building," said Canalta Hotels Director of Information Technology Kevin Murray. "Roam Boost takes an existing signal that may only be present from one spot in the building (such as the roof) and amplifies and channels this signal only where it is needed. The solution was highly cost effective for us, as we don’t have to saturate the building with wasted coverage.

“Waiting for the mobile phone carriers to fix similar problems at hotels is just not viable as the waiting time is too long and customer loyalty is negatively affected," Murray said. "This harms our revenue and ADR. Now that we have a solution that is proving to be successful at our corporate offices, we are able to examine very closely the performance improvements hotels can expect when they have a problem with signal strength and coverage."

Canalta Hotels' mission is to provide customers with uncompromising quality.  Roam Boost by RoamingAround is another tool utilized to help the company in its mission of being the best operator in its chosen market.

“Focusing exclusively on the hospitality market means we have developed solutions that are targeted and highly cost-effective for hotels, chains and management companies," said Michael Garvin, RoamingAround’s president and CEO. "We are delighted to be working with the Canalta team in solving their mobile device signal strength issues.”

For more information on Roam Boost, contact Sarah Smith at (978) 777-8787, Ext. 303, or email ssmith@roamingaround.com.




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