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SUN & MOON Riverside Hotel Selects INTELITY to Integrate Tech in Supporting Guests

  • Intelity
  • 08.12.22
INTELITY, provider of one of hospitality’s leading guest experience and staff management platforms, announced a deal with SUN & MOON Riverside Hotel to implement the INTELITY platform and mobile app with mobile check-in and mobile key for a fully digital guest experience.

From tropical beaches to lush forests and ancient temples, Cambodia is a favored tourist destination filled with history, culture, and adventure. Located in the growing capital city of Phnom Penh, the new SUN & MOON Riverside Hotel is a 23-story high-rise urban resort located on the Bassac River waterfront near the Monivong Bridge and surrounded by eclectic markets, cuisine, arts, and cultural activities. Determined to provide guests with premier hospitality technology, SUN & MOON Riverside Hotel is focused on servicing guests with a contactless and convenient approach to best fulfill guests' wants and needs, and ensure guests have a superior experience during their stay.
 
“We are fortunate that SUN & MOON Group’s founder and owner, Okhna Dr. Chear Ratana, truly understands the importance of supporting technology in the hospitality industry and desires to build hotels integrated with technology during their foundational stages,” said Noel Furrer, SUN & MOON Hotel Group’s General Manager. “The travel market is changing, and we must also change the way we think about technology. We have so many more ways to service our guests and we plan to follow the future by investing in technology leaders, like INTELITY. Here at SUN & MOON Riverside Hotel, our mission is to pioneer the hospitality industry here in Cambodia as a national brand, and we want our uniqueness to be enhanced with advancements in technology, specifically mobile check-in and mobile key.”
 
Using the INTELITY mobile app, guests will be able to check-in to their reservation and access their rooms with a mobile key, all on their personal mobile device. Throughout their stay, guests can order in-room dining, request services, view hotel amenities, and even connect with hotel staff with guest messaging all via the mobile app. The seamless INTELITY platform will allow staff to track and fulfill guest requests easily and efficiently via INTELITY’s GEMS interface. From the business aspect, the INTELITY mobile app will help the hotel to save printing costs, to push promotions to guests at the right time, and to get instant guest feedback with a click. “We wish to give our guests the experience of using technology and their own devices, which supports natural human behavior. Guests will be able to download and interact with the app, or still choose the conventional approach; the choice is theirs,” continued Furrer.
 
SUN & MOON Riverside Hotel also selected the INTELITY platform for its robust suite of mobile capabilities and integrations with the hotel’s existing PMS, POS, and Spa systems. The 200-room hotel will include a gourmet restaurant with private dining rooms, a pool club, fitness center, spa, lounge bar cafe, VIP executive lounge, cinema and KTV, terrace and cabanas, five meeting rooms, and a large ballroom.
 
“We are proud to work with such a unique property,” said Robert Stevenson, INTELITY CEO. “The INTELITY platform will empower SUN & MOON Riverside Hotel guests to manage check-in and mobile key on their personal device, providing an advanced, unique, and personalized experience along with exceptional guest service.”
 
For more information about the INTELITY platform or to request a demo, please visit intelity.com/demo. For more information on SUN & MOON Riverside Hotel, please visit www.sunandmoonhotelgroup.com/hotels/riverside-hotel/
 

INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY has won numerous awards including becoming the “Official Guest Engagement and Staff Management Platform Provider” of the distinguished Forbes Travel Guide. The INTELITY platform is used at boutique hotels, casino-resorts, luxury residences, global hotel brands and more in over 60 countries across 6 continents. For more information, visit www.intelity.com.


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