Sea Containers London Implements a Safer Guest Journey with Nonius Solutions

  • Nonius
  • 11.30.20
Sea Containers London, managed by Lore Group, is an incredible hotel located in the heart of London. It surprises its guests with its brutalist architecture, incredible views over the River Thames, but especially with its flawless guest journey.

This spring, Nonius had the honour of starting a partnership with the hotel and, due to the transformations that took place worldwide, this relationship expanded to provide guests with a contactless experience.

Building a Special and Safer Guest Journey
Nonius Guest Internet Access was implemented to provide guests with high-speed Internet access.
The solution was integrated with the Unifi Infrastructure for a seamless allocation of resources for conferences (SSIDs and Bandwidth) and with Opera using VIP status for automatic tiered service.
To meet the new cleaning and safety needs, the hotel opted to develop its own App, integrated with Assa Abloy and Oracle Hospitality Opera PMS.
Wi-Q and Alliants were embedded as web views.
The App was built and implemented in just 4 weeks!
Nonius implemented the Online Check-in solution integrated with Oracle Hospitality through Opera OXI.
The usage of Online Check-in tool has already reached 50%.
The hotel's PBX, voicemail and call logging systems were replaced with the Nonius Voice solution to benefit staff members working from home and is the basis to implement voice extension in the Mobile App.
The Voice Solution was enhanced:
- Corporate softphone was implemented to allow ease of working for all remote workers
- Microsoft Teams (direct routing) was integrated to optimize communication between hotel staff.
Coming soon
The addition of the softphone to the hotel's Mobile App is under development, in addition to integration with the Sea Containers London loyalty platform and mobile payments.

Nonius offers hospitality technology solutions for Internet Access & Network Management, IPTV & Headend, Casting, Digital Signage, Telephony/VOIP, Mobile Check-in and Digital Key, Tablet registration and signature & Marketing tools. With 10 subsidiaries in the EMEA and the Americas combined with an extensive service partners network, Nonius serves more than 320,000 hotel rooms worldwide. Nonius is a proud industry member of Hospitality Technology Next Generation (HTNG) and is certified according to ISO 9001.

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