Sea Containers London, managed by Lore Group, is an incredible hotel located in the heart of London. It surprises its guests with its brutalist architecture, incredible views over the River Thames, but especially with its flawless guest journey.
This spring,
Nonius had the honour of starting a partnership with the hotel and, due to the transformations that took place worldwide, this relationship expanded to provide guests with a contactless experience.
Building a Special and Safer Guest Journey
March
Nonius Guest Internet Access was implemented to provide guests with high-speed Internet access.
The solution was integrated with the Unifi Infrastructure for a seamless allocation of resources for conferences (SSIDs and Bandwidth) and with Opera using VIP status for automatic tiered service.
June
To meet the new cleaning and safety needs, the hotel opted to develop its own App, integrated with Assa Abloy and Oracle Hospitality Opera PMS.
Wi-Q and Alliants were embedded as web views.
The App was built and implemented in just 4 weeks!
August
Nonius implemented the Online Check-in solution integrated with Oracle Hospitality through Opera OXI.
The usage of Online Check-in tool has already reached 50%.
September
The hotel's PBX, voicemail and call logging systems were replaced with the Nonius Voice solution to benefit staff members working from home and is the basis to implement voice extension in the Mobile App.
October
The Voice Solution was enhanced:
- Corporate softphone was implemented to allow ease of working for all remote workers
- Microsoft Teams (direct routing) was integrated to optimize communication between hotel staff.
Coming soon
The addition of the softphone to the hotel's Mobile App is under development, in addition to integration with the Sea Containers London loyalty platform and mobile payments.