Springer-Miller Systems Introduces WorldNXT, Offering Guests and Owners the Ability to Directly Book Accommodations at Room Type and Unit-specific Levels

  • Springer-Miller Systems
  • 06.20.18
Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems formally introduced WorldNXT, a comprehensive platform of browser-based and mobile booking solutions that is customizable to cater to the unique needs of different hotels and resorts. 

The suite of options available within the WorldNXT platform compliment the robust core product offerings that Springer-Miller Systems provides today.
 
The WorldNXT solution is live and in production. Resort Collection has successfully deployed the WorldNXT Lodging Booking Engine, WorldNXT Owners Portal and the WorldNXT Mobile Application throughout its impressive portfolio of resorts, condos and villas in Northwest Florida.  
 
For Resort Collection, the WorldNXT platform was a logical choice: “We were previously running multiple systems that didn't ‘talk’ to each other, causing an exorbitant amount of unnecessary manual work to be done by our reservations team,” said Paul Wohlford, vice president of business development, Resort Collection. “Now, with WorldNXT, we have a website, booking engine, SMS|Host system, owners portal and property apps that are all integrated. Our team can now manage their work more effectively and efficiently. In a week's time, we've already seen an increase in our web traffic and online bookings.” 
 
WorldNXT Lodging Booking Engine
Seamlessly integrated into the SMS|Host Hospitality Management System, the WorldNXT Lodging Booking Engine enables online reservations to flow in real time from the web to the SMS|Host System without incurring painful transaction-based fees. Inventory, rates and availability are automatically updated in real time as changes are made in the SMS|Host system.  There is no need to manually update or duplicate efforts via a separate channel manager tool to maintain web presence. Fully responsive and embedded directly into an existing website, the Lodging Booking Engine provides a sleek and seamless shopping experience, with the flexibility to book accommodates at either the room-type level, or at a unit-specific level. The WorldNXT Lodging Booking Engine has comparative and suggestive selling tools that engage and convert “lookers into bookers” – driving revenue and attracting valuable traffic direct to the hotel's website. 
 
WorldNXT Owners Portal
Fully unified with the SMS|Host system, the WorldNXT Owners Portal is an owner-facing solution that provides individual property owners with access to a branded portal where they can view and print statements, explore a calendar to monitor availability of their unit, and make reservations directly. The portal provides transparency for owners to have insight into their investment 24/7 and alleviates strain on the property to manage this information. 
 
WorldNXT Mobile App
The WorldNXT Mobile App is a fully customizable and branded destination app providing the look and feel of a resort. From the app, guests can access detailed room, property and amenity information. The app serves as a messaging platform to guests, supporting push notifications that increase guest engagement as well as RevPAR. Guests are able to book room reservations (via the Lodging Booking Engine), manage itineraries, and access their social media accounts, enabling the guest journey to start before they even get to the property. 
 
The launch of this platform is an exciting venture for SMS, and just a part of its long history of providing best-in-class software solutions to the hospitality industry. Resort Collection proved to be an ideal pilot site, with a fantastic team to execute in partnership with Springer-Miller Systems. “In my 30 years in the hospitality industry, it's never a stress-free experience being a beta test site for new products or services. However, transitioning to WorldNXT was nearly seamless for Resort Collection,” said Wohlford. 
 
“SMS is equally excited to pilot this product with a wonderful client partner. The talented team at Resort Collections helped make our pilot deployment run flawlessly,” said Chris Donahue, director of product management, Springer-Miller Systems. “We’d like to thank the entire team at Resort Collections for their dedication and hard work in seeing this through.”



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