TV Viewership Increases by 49.3% in Occupied Hotel Rooms During COVID-19 Pandemic

  • Enseo
  • 01.14.21
Enseo, one of the fastest growing technology providers in the US, released a whitepaper analyzing guest television viewership during the pandemic, revealing a 49.3 percent increase in TV viewership in occupied hotel rooms from Q3 2019 to Q3 2020. The whitepaper, “Hotel Television in the Age of COVID-19,” also presents data on the type of content viewed in different hotel segments.

The increase in TV viewership is consistent across all property demographics, from select-service to luxury hotels. Focusing on both time periods of viewership as well as specific content guests are watching, Enseo found that there was an increase in both Over-The-Top (OTT) and streaming content, as well as traditional, linear TV, or free-to-guest content.
“Our research provides insight into the time spent on specific TV content categories across all hotel brand segments in all 50 states,” said Vanessa Ogle, Enseo founder, chairman and group CEO. “The pandemic has been particularly challenging for hospitality, and as the industry is adjusting to better meet the needs of guests, this data provides valuable insight for hotelier decisions.”
Data in the whitepaper were collected through Enseo’s E3 In-Room Entertainment System, which provides comprehensive access to hotel information, television services, and streaming OTT applications. In addition to lengths of time guests spent watching various content options, the whitepaper also provides information on the quality of TV systems and associated guest feedback.
“As guests are spending increased time in hotel rooms, it’s clear that the TV is a necessary and valuable part of the guest experience,” said David Simpson, Enseo chief product officer. “We’ve also seen an increase in requests from hotels to utilize the in-room TV for additional services in an effort to minimize contact, such as hotel communication, food and beverage menus, and more.”
To download a free copy of Enseo’s “Hotel Television in the Age of COVID-19” whitepaper, visit

Enseo, a privately-held, woman, Latina-owned business, is one of the fastest growing technology service providers in the U.S. offering solutions in hospitality, education, senior living and healthcare. With a 21-year history in creating technology solutions, and powered by Catapult Tech®, Enseo is renowned for delivering sustainable products and services including in-room entertainment, high-speed internet, energy management & room control (IoT), MadeSafe® employee safety system and a suite of associate and guest health & safety products. Enseo is enjoyed by more than 85 million guests annually.  
Enseo has been recognized for excellence as a Financial Times’s America’s Fastest Growing Companies, one of the best Entrepreneurial Companies in America for three consecutive years by Entrepreneur Magazine’s Entrepreneur 360 List, the 10th Fastest-Growing Women-Owned/Led Company by Women Presidents’ Organization (WPO), and consistently recognized on the Inc. 5000 as one of the fastest growing companies in the US.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.