The Landmark Bangkok Streamlines Business with Newmarket Technology

  • Newmarket, an Amadeus company
  • 09.11.14
The Landmark Bangkok has chosen Delphi.fdc and MeetingMatrix from Newmarket® International, Inc. to improve overall operations, increase revenue and better manage sales teams.

Opened to the public in 1988, Landmark Bangkok is a luxury five-star hotel located in the heart of Thailand’s capital. In addition to the Landmark Bangkok, Landmark Lancaster Hotel Group has six properties in London and Bangkok.

“Streamlining operations and providing faster solutions is the key to growing our business. Newmarket is the leading technology supplier in hospitality, and their solutions are proven to be very secure, reliable and customizable to match different complicated business processes,” said Douglas Glen, general manager at Landmark Bangkok. “Going with Newmarket is a major and significant investment for Landmark Bangkok.”

To accomplish their goals, Landmark Bangkok selected the following solutions from Newmarket:

  • Delphi.fdc is a cloud solution built on the platform while possessing the sales and catering functionality that is expected from Newmarket with 25+ years of industry experience.
  • MeetingMatrix enables collaboration between venues and event planners during the designing of room setups. It eliminates guesswork and confusion by enabling the creation of accurate and detailed event diagrams. MeetingMatrix even converts 2D setup diagrams into interactive 3D models, enabling Event Planners to experience virtual walkthroughs of meeting space.

“With the help of Newmarket solutions, we can address and streamline the whole sales and event process from client inquiry and sales activities to event execution. Everyone is informed about the status of events and their respective requirements,” said Glen. “Managing all venues from one screen, we can check availability and make reservations for meeting rooms and guest rooms easily from the Function Diary and GRC. This provides protection from double bookings and the potential of lost revenue. We can even use all data for future event proposals.”

“We are pleased that Landmark Bangkok has benefitted from Newmarket solutions in their daily operations,” said Jeff Hiscox, president and CEO of Newmarket. “We look forward to supporting Landmark Bangkok as they continue to grow their business.”

“Newmarket solutions are simple and easy to use. Their team is professional and always available for support,” said Glen. “Newmarket solutions indeed increase operational efficiency, reduce errors and improve guest satisfaction.”

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