Total Hospitality Solutions Partners with PhoneSuite

  • PHONESUITE Telephony Solutions
  • 10.07.14
PhoneSuite has signed an agreement with Calgary-based Total Hospitality Solutions to have its full line of Voiceware IP-PBX products distributed in Canada.

PhoneSuite offers high-quality, affordable products and upscale service for any size or type of hotel, chain or management company. Its Voiceware is a software-based core that’s compatible with the latest full-featured SIP phones from a variety of manufacturers, yet still works with a hotel’s existing standard guestroom phones. The system can be run on-property or in the cloud, and allows hoteliers to choose the features that make sense for their operation, including extensive find me/follow me capabilities, voicemail-to-email forwarding, and conference calling.

The Series2 VoIP-based telephone system allows hotels to utilize the features and functionality behind Voiceware with existing analog phones, wiring, trunks and infrastructure. A perfect hybrid of analog PBX and VoIP, Series2 can operate with the latest SIP phones, or standard guestroom phones. Series2’s VoIP server and analog ports are enclosed in a single cabinet that supports 240 guestroom and common area phones, and can be combined with additional cabinets to support an unlimited number of rooms and phones.

“PhoneSuite has a strong history and distribution channel into Canada, and we wanted this to continue with our Voiceware and Series2 platforms," said Frank Melville, president of PhoneSuite. "Because Voiceware requires strong networking and VoIP understanding for a successful implementation, we searched for a company that could provide this type of training and support to Canadian resellers from within Canada. Total will provide this, and more. We are delighted to be working with such an advanced communications technology company that also fully understands legacy and modern telephony."

Total Hospitality Solutions, a division of Total Communication Services, Inc., is a communications solution provider to the Canadian market. The company has a long history of partnering with suppliers that have a proven track record of having solid, high-end communications products supported by excellent technical and dealer support to ensure customer satisfaction proven by its receipt of the MasterService Award for seven consecutive years.

“When we met with PhoneSuite years ago we learned of the Voiceware product and the traction that they quickly gained in the U.S. hospitality industry with individual sites and with hospitality brands,” said Troy McIsaac, sales manager for Total Communications Services. “We quickly recognized that they have developed and brought to market a new cost-effective solution to the Canadian hospitality industry providing premise-based solutions, hosted solutions, and SIP and analog solutions designed solely for the hospitality industry with full integration to any property management system available. Our decision to partner with PhoneSuite and their Voiceware solution allows Total Hospitality to provide a suite of solutions to properties small and large designed specifically for them at a lower price point than anything else available to them today.”

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