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dailypoint Partners With Opentable To Help Make Guest Experiences More Personal

  • dailypoint™
  • 04.17.23
dailypoint, Europe’s leading Data Management and CRM platform for the Hospitality Industry, has partnered with OpenTable, a global leader in Restaurant Technology and part of Booking Holdings, to allow hoteliers access to customers’ accommodation and restaurant preferences in one central place. Through the integration, OpenTable guest insights will be made available in the hotel’s central guest database, allowing hoteliers to provide their guests an even more personalized experience.

The integration, available to hotels across Germany, comes at the perfect time, allowing hoteliers to maximize operations leading into the busy summer holiday season. It gives each guest a Central Profile, which is enriched with information from a wide range of sources, such as PMS, POS, or the hotel website with information from booking behaviour, interest in wellness or sports to restaurant preferences, allowing them to provide even better hospitality. This single source of truth in turn is the basis for personalized, precisely tailored communication that guests expect today.

One of the first hotels to take advantage of the new integration is the luxury boutique hotel TORTUE HAMBURG. The extraordinary design hotel in the center of Hamburg offers three restaurants and four bars, open to both public and hotel guests. By using the new setup, guest communication and service approach will be even more tailored to specific needs and preferences.

Dr. Michael Toedt, CEO of dailypoint, on the partnership with OpenTable, “With dailypoint as a data consolidation platform, hoteliers benefit both from our own modules and integration partners on the dailypoint Marketplace. The collaboration with OpenTable is an ideal complement, providing our customers with great solutions to further engage the hotel hospitality industry!”

Daniel Simon, country manager for OpenTable in Germany, adds, “By integrating OpenTable’s guest and reservation data into dailypoint, hoteliers are empowered to provide better experiences throughout the entire restaurant customer journey. Global hotel businesses use insights from OpenTable to identify regular guests of their hotels’ food and beverage outlets, tailor communications to these guest segments and amaze them with outstanding service in the restaurants.”

dailypoint is a leading Data Management Platform in the hotel industry. With some of the most sophisticated data cleansing functionalities, unique interfaces to all relevant vendors and the open API policy, dailypoint™ is the centerpiece for managing all relevant guest data within one system. Enriching the clean data with artificial intelligence, dailypoint™ creates a Central Guest Profile automatically created with highly valuable insights. dailypoint™ is a multi-tenant real cloud application for chains, as well as individual properties, offering 16 Modules plus almost 200 integrated solutions on their own marketplace, which guarantees a one-stop seamless experience.

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