eRevMax Receives High Marks for Service and Technology Innovation from Customers

  • eRevMax
  • 11.13.13
London - RateTiger and Connect are recognized for transformational success, proactivity and service delivery in the eRevMax annual customer satisfaction survey. Of the eRevMax customers who completed the survey, 4 out of 5 are happy with eRevMax products and services and would likely to recommend eRevMax to other hoteliers.

The eRevMax customer survey received responses from RateTiger and Connect users across the world assessing performance with regards to product delivery, product performance and quality of services. The high marks were attained as a result of both accurate data and ease of use for the product’s interface, with 85% customers rating RateTiger Channel Management tools as reliable and easy to use. Over 90% of the Connect users have the same opinion, and think the e-Distribution Gateway supports their centralized distribution requirements of their business.

The Majority of the respondents find eRevMax products are easy to use, with 90% of Connect users and 83% of RateTiger users respectively. Customers also gave big thumbs up to the support team for data accuracy, service level adherence and overall service delivery.
“We are keenly focused on continuing to offer customers best-in-class services. In recent times, we have appointed technology veterans to ensure smoother product delivery in support of our global expansion and market penetration. The frontline customer support team and business development units have been restructured with dedicated Service Management & Account Management for chain & independent hotels. It’s been our continuous mission to evolve with the changes and develop products which will transform the hotel online distribution landscape,” said Michael McCartan, CEO, eRevMax.
In the training category, Connect users gave eRevMax a perfect score, while 85% of RateTiger customers said they received the level of training needed to help them improve channel optimization of OTAs through its integrated Channel Manager.  85% of RateTiger customers and 90% of Connect users think that eRevMax solutions have proven to be good value for the money and deliver on the original measurable business benefits.

“At eRevMax, we pride ourselves in delivering a service that is highly tailored to the needs of our customers. It is great to see that this flexible and relationship-based approach is resonating with our customers. The annual customer satisfaction survey provides us with useful insights to develop improvements to our quality management system. We are very pleased to see that our customers overwhelmingly find we meet or exceed their expectations, and that our services add value to their companies,” said Keith Watson, Head of Commercial Operations, eRevMax.

The annual eRevMax Customer Satisfaction Study was conducted from August to September, 2013 from 450 respondents. The latest survey results show a significant increase in our customer satisfaction level when measured against a prior survey completed in September 2012.

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