Vendor Updates

Oracle Hospitality Hotel and Resort Solutions

2017 Spring
Columbia, MD
http://www.oracle.com/hospitality

Oracle Hospitality continues to deliver powerful industry-specific solutions with the launch of Oracle Hospitality Hotel Mobile – a front-end application that shifts core hotel operational functions to mobile devices, untethering staff to provide personalized service whenever and wherever needed.

Hotel Mobile is an intuitive native app that leverages Oracle’s middleware and mobile application framework. By providing instantaneous sharing of key information to staff members throughout the property, Hotel Mobile elevates the guest experience by improving service at check-in and enhancing housekeeping and maintenance.

In an era of individualization – when guests are seeking personalized experiences built on recognition and preferences – Hotel Mobile not only helps streamline operations, but customizes them. The app, which can be accessed from a tablet device or smartphone, can:

  • Create individualized experiences by leveraging guests’ profiles, preferences, stay history and consumption patterns. With such information at their fingertips, staff can tend to guests at arrival or departure – from curbside, in lobbies or meeting rooms, and even at airports.
  • Prioritize for housekeeping the order that rooms need to be cleaned; enable staff to receive latest updates and notify the front desk of changes in room status.
  • Document maintenance tasks in real time, including attaching photos, to alert the front desk of issues and expedite resolution.

The launch of Hotel Mobile is a natural extension of OPERA Cloud Services – a comprehensive enterprise platform for hotel operations and distribution based on cloud technologies. Secure, scalable and mobile enabled, the platform provides hotels and casinos the capabilities to enhance guest experiences, improve operating efficiency and boost employee productivity.

OPERA Cloud improves operations in various ways, including:

  • Simplifying IT and lowering cost: By eliminating the need for on-premise servers, OPERA Cloud minimizes capital expenditures. By going “above property,” it also saves time and expense associated with maintenance and upgrades.
  • Maximizing occupancy and revenue: Hotels can effectively manage room rates and allocation of room inventory to various distribution channels with Oracle Distribution Cloud, an add-on suite of services.
  • Innovating faster: Simplified information technology allows hotels to deliver service innovations faster, make upgrades more easily and accelerate business process improvements.
  • Securing enterprise data: OPERA Cloud runs on state-of-the-art infrastructure, ensuring security, scalability and reliability.

OPERA Cloud also is designed to work in tandem with Oracle Simphony Cloud Service, which addresses the needs of restaurant operators within hotels – from point of sale to kitchen management to back office to e-commerce. Among the key benefits of Simphony Cloud: every POS terminal within the enterprise can be updated from a central location – providing complete control over menus, pricing and promotions. The POS system also features an array of tools, ensuring timely guest seating, food delivery, loyalty tracking and more.

Thousands of operators worldwide use Oracle’s hospitality-focused products and services. But by offering a full suite of solutions via the cloud, Oracle is now enabling hospitality operators to deliver innovations faster while simultaneously simplifying IT infrastructure and lowering costs.

Discover more about Oracle Hospitality’s new products by visiting www.oracle.com/hospitality or calling (866) 287-4736.



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