Vendor Updates

Cloud5 Communications

2018 Fall
Chicago, IL
https://cloud5.com/

Cloud5 is one of hospitality’s top communications technology and services platforms. Serving thousands of hotels and their guests since 1999, its solutions help satisfy the increasing demands of the always-on guest while controlling the high cost of bandwidth.
 
Cloud5 delivers reliable cloud-based, converged communications technology and services backed by a world-class support team. The company works with hotels of most major brands and independents, ranging from the economy segment to large luxury properties and resorts. By providing holistic voice and data solutions across one platform, Cloud5 enables hotels to simplify operations, reduce costs and exceed guest expectations.
 
HSIA and Network Management
A pioneer of HSIA hotel solutions, Cloud5 offers a proven platform that empowers hoteliers to keep demanding guests happy, stay ahead of market changes and control increasing bandwidth costs. Cloud5’s comprehensive hotel internet solution includes guest HSIA, integrated back of house and staff Wi-Fi, fully managed converged networks, plus an industry-leading network management dashboard with enterprise and multi-property views.
 
GPNS Full Certified
Cloud5 is a top Marriott GPNS full certified provider for high-speed internet access (HSIA) for Marriott properties.
 
Cloud5 is fully certified to provide the complete range of Marriott GPNS HSIA services including guest Wi-Fi, public space service, conference services, back office access and multi-property network management to Marriott properties.
 
Predictive, Self-healing Networks
At HITEC 2018, Cloud5 introduced its groundbreaking Hospitality Dashboard Experience (HDX), a smart dashboard concept that merges standard network metrics with data analytics to streamline staff workflows and optimize the guest experience. Leveraging vast sources of device-based information – including inputs across the IoT devices – HDX will monitor and analyze performance, take pre-emptive corrective actions based on network events and present opportunities to enhance operational efficiency and guest service.
 
More Telephony Choices: Cloud and Premises-based PBX
An innovator in cloud technology, Cloud5 leads the industry in hosted PBX with more systems deployed than all other providers combined. Now, through a partnership with Mitel, Cloud5 also offers premises-based PBX systems that can be combined with cloud-based applications such as hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth and provide a migration path to a full cloud infrastructure.
 
Cost-saving SIP Trunking
Slash monthly telecommunications costs by as much as 60 percent with Cloud5 SIP, which moves voice traffic from traditional telecom carriers to the internet. SIP can be part of a technology roadmap that delivers immediate cost savings, even when used with existing legacy phone systems. Cloud5 also offers a robust voice solution that combines the cost savings of SIP trunking, the security of 4G failover and the optimizing performance of SD-WAN for a virtually infallible voice connection that delivers mission-critical functionality and peace of mind.
 
Top Converting Contact Centers
Cloud5 has the right call center service mix to drive high-value direct bookings: CRO, loyalty desk, sales optimization, group sales, social media management and more.
 
Cloud5 clients average 6+ points higher conversion than industry average. Its proven performance, especially in luxury and loyalty services, generates higher conversion, greater up/cross sell and top RTF scores. 
 
For more information call (877) 241-2516 or email info@cloud5.com.




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