Vendor Updates

Cloud5 Communications

2019 Fall
Chicago, IL
https://cloud5.com/

Hotels know Cloud5 as a world class provider of HSIA/Network managed services and telephony. Cloud5 designs, builds and supports high-performance Internet and voice solutions for hotels committed to offering the best connectivity experience. 
 
Cloud5 Contact Center Business Unit 
Cloud5 handles millions of voice reservation calls for thousands of hotels ranging from luxury resorts to economy properties. These central reservations office (CRO) calls convert into high-margin direct booking revenue for its hotel clients.
 
24/7 CRO: The Other Direct Booking Channel
Cloud5 has the right call center service mix to drive more direct bookings. Its proven processes generates higher conversion, greater up/cross sell, and top RTF scores. Leveraging its highly skilled and tenured agents, Cloud5 consistently ranks as a top third-party reservations provider for the world’s largest luxury brand travel card.
 
Full Range of Comprehensive CRO Services
  • 24/7 central reservations
  • Overflow and after-hours services
  • Loyalty program, group desk and specialty 
 
Services
  • Revenue management/upsell & cross sell
  • Social media response/guest surveys
  • Email management
  • Chat services
  • Rate loading
 
Based on an independent market survey, Cloud5 contact center clients achieve some 6+ points higher conversion than industry average which translates into millions in incremental revenue. 
 
Dedicated to Hospitality
Cloud5’s world-class agents are trained to focus on optimizing conversion strategies, not just staffing the phones, delivering higher ADR and guest loyalty.
 
Complete Brand Immersion
Guest-centric strategy into brand and culture through a proven approach that generates an improved caller experience and greater guest loyalty.
World-class Facilities
Offering world-class support and multilingual coverage, Cloud5’s 100 percent on- or near-shore facilities are located throughout North America and Puerto Rico.
 
Top Ranked Hotel Wi-Fi Supplier 
Cloud5 consistently ranks at the top of Marriott Internet providers for the Americas, according to Marriott’s monthly LSP supplier scorecard. Serving the full portfolio of Marriott/Starwood properties from limited service to large conference resorts, Cloud5 has the highest level of system provider certification as a Marriott GPNS Full Certified provider for High Speed Internet Access (HSIA). We’re one of only four providers approved to design, install and support Marriott-Managed Full Service properties in the U.S. For more information or to submit an RFP, contact Cloud5 at marriott@cloud5.com.
 
Predictive Network Management Dashboard
Cloud5’s Hospitality Dashboard Experience (HDX) is one of the first performance management solutions that leverages predictive monitoring and self-healing network technology to proactively manage the guest experience. With hardware-agnostic, role-based views of the hotel technology ecosystem, the HDX platform boosts guest satisfaction, reduces outages and network costs by managing every aspect of the guest experience proactively.
 
More Telephony Choices: Cloud and Mitel PBX
An innovator in cloud technology, Cloud5 leads the industry in hosted PBX with more systems deployed than all other providers combined. Cloud5 also offers Mitel premise-based PBX systems that can be combined with cloud-based applications such as hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth and provide a migration path to a full cloud infrastructure.


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