VENZA, a leading provider of cybersecurity, data protection, and compliance solutions for the hospitality industry, today announced the launch of its newest solution: Chargeback Support. Combining automated dispute alerts with reimbursement of qualifying credit card chargebacks, this innovative offering addresses one of the most pressing financial and operational challenges facing hospitality, delivering end-to-end revenue protection.

“Chargeback Support addresses key challenges facing our hotel partners. With industry-wide losses exceeding $25 billion USD annually, hoteliers are losing revenue, facing rising administrative burdens, and bearing increased payment processing costs,” said Casey Harrigan, Product Director at VENZA. “Chargeback Support turns the tide—intercepting and resolving disputes before they escalate into chargebacks, while significantly reducing administrative burdens. When a chargeback does occur—you’re still covered. Properties are protected with reimbursement coverage for qualifying events to safeguard their bottom line.”

Chargeback Support pairs prevention with protection through two integrated components: VENZA Deflect™ and VENZA Advantage™. Deflect provides real-time alerts, allowing hoteliers to intercept disputes early and respond quickly, preventing chargebacks, reducing administrative time, and protecting payment processor standing. For successful disputes, Advantage provides up to $100,000 USD in annual reimbursement per property for qualifying chargeback losses.

Both tools can be added seamlessly to VENZA’s core Denali™ and Everest™ programs—its suites of advanced data protection and compliance offerings, purpose-built for hospitality. Through Denali, hoteliers receive industry-leading cybersecurity training, phishing simulations, and more, reinforced by $100,000 USD in data breach coverage. Everest expands on these protections with a comprehensive set of compliance tools, guiding properties through common regulatory requirements such as PCI DSS Self-Assessment Questionnaire (SAQ) preparation.

“For nearly two decades, VENZA has stood beside the hospitality industry, guiding it through a rising tide of digital complexity,” said Jeff Venza, Chairman and CEO of VENZA. “We understand that true protection goes beyond just preventing cyber threats and regulatory penalties. It means being there if the unexpected happens, the tide rises and water seeps in. Chargeback Support adds a vital layer to the full-spectrum protection we provide. Our comprehensive data protection programs and new chargeback mitigation tools work together to provide hoteliers with an umbrella of security. Whether it’s a data breach or a costly chargeback, VENZA still has you covered.”  

VENZA will debut this new offering at the Hospitality Industry Technology Exposition and Conference (HITEC), taking place 16–19 June in Indianapolis, IN. Attendees are invited to visit booth #3411 to discover how Chargeback Support can safeguard their hotel’s bottom line.

In advance of the conference, VENZA will host a live webinar on Wednesday, 14 May at 12:00 PM EST / 11:00 AM CST to showcase how the solution works and how it fits into a broader strategy for data protection. Registration is free and open now.

For more information on Chargeback Support, visit VENZA’s website. To add this solution to your current program or explore 365-degree security, compliance, and recovery for your hotel portfolio, contact sales@venzagroup.com.