VENZA, a leading provider of data protection andregulatory compliance solutions for the hospitality industry, today announcedthat Olga Brunnerová has been promoted to Customer Success Manager. In thatrole, she will lead a core component of VENZA’s delivery process, overseeing ateam of expert Customer Success Coaches who guide its clients to bettervisibility and better defense.
“Olga has been a critical member of the Customer SuccessTeam over the past five years and has been instrumental in leading our effortsto deliver exceptional services that meet the needs of every client,” saidDominique Williams, Director of Operations at VENZA. “Her hard work has been anexample for others and has certainly been felt by the many clients that she hasserved. As a veteran of the hospitality technology space, she is keenly awareof the challenges facing our industry and uniquely positioned to ensure thatVENZA continues to meet them.”
The Customer Success Team supports VENZA clients in thedelivery, execution, reporting, and analysis of data protection efforts. Theteam’s coaches conduct client onboarding efforts, assist them with internalcommunication and rollout, hold regular touchpoints, provide progress feedback,and act as a dedicated point of contact. Key areas of the team’s productresponsibility include VENZA Phishing™ and security awareness training usingthe VENZA Learning™ Content Library. Collectively, these efforts allow VENZA’sCustomer Success Coaches to act as guides, operating as a functional extensionof their clients’ teams.
Brunnerová has been with VENZA since 2019. Initially joiningthe company as a Customer Success Representative, she has served as theCustomer Success Lead since 2021. She holds a PhD in Political Science fromMetropolitan University Prague and resides in the Czech Republic.
“During my time at VENZA, I have learned that the criticalelement in the success of data protection programs is not simply the content.It is about navigating the human element to ensure exceptional products aredelivered effectively,” said Brunnerová. “In this regard, the key element inVENZA’s success is in building the trust of our clients.”
“Our greatest strength is not in the solutions we provide,but the lasting relationships we build, and I am very much looking forward tocontinue to build upon VENZA’s strengths in this area,” she added.
Drawing on decades of experience, VENZA is a data protection company that can help organizations mitigate their vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks — so users can focus on guest service and building trust in their brand. VENZA has regional offices in Atlanta, GA, Pensacola, FL and The Hague, Netherlands. Visit VENZAgroup.com Three main product segments that make up the VENZA security offering ecosystem: Matterhorn™ (Learning) Denali™ (Matterhorn AND Phishing, Policies, Audits, Enterprise Management) Everest™ (Denali AND Data Breach Protection) IT Security Managed ServicesAbout Company