The Galt House Hotel, a Wyndham Grand Hotel and the largest hotel in Louisville, Kentucky with over 1,300 rooms, has partnered with IRIS, the global leader in mobile ordering and guest experience platforms, to revolutionize its food and beverage operations.

Seeking to boost room service revenue, improve guest service, and run a leaner, more efficient operation, The Galt House Hotel deployed IRIS’ F&B mobile ordering platform across its property. Having previously used IRIS, the team was confident in its simple implementation, intuitive design, and ability to support operations in times of staffing challenges and resource constraints.

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With IRIS, the hotel can now:

• ‍Drive more revenue: Guests can order room service directly from their phones, with visually rich menus and upsell opportunities that significantly increase average guest spend. At busy periods, such as local concerts and the annual Kentucky Derby, the platform has enabled the hotel to generate thousands of dollars in additional F&B revenue in a single service.‍
• Promote all F&B outlets: The app showcases menus, opening hours, and booking options for all seven of the hotel’s restaurants and bars, which ensures guests have full visibility of every outlet, and helps keep spend in-house.‍
• Boost sales across property: With more guests opting for in-room dining, the hotel frees up restaurant capacity, serving more covers, maximizing guest spend, and improving flow with fewer queues and a smoother dining experience.‍
• Operate more efficiently: By streamlining order management, the platform reduces pressure on the front desk, removes the bottleneck of phone orders, and supports the smooth processing of multiple orders simultaneously - all with a leaner team.
• ‍Enhance guest satisfaction: Guests receive faster, more accurate service, contributing to the hotel’s highest F&B survey scores since rolling out the platform.

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Lance George, chief marketing officer at The Galt House Hotel, said, “We’ve had nothing but success with IRIS. The support is always there, and they accommodate all our needs. It’s a reliable, efficient service, easy to amend on the back end, and simple for all our managers to pick up.

Most importantly, it enables us to serve guests better, drive revenue, and operate more profitably.”

Marcus Bird, head of commercial at IRIS, added, “We’re proud to partner with The Galt House Hotel, a flagship property that perfectly demonstrates how mobile ordering can transform F&B operations. By empowering guests to order and explore dining options at their convenience, the hotel is not only boosting profitability but also delivering a higher level of service that today’s travelers expect.”

By leveraging IRIS’ mobile ordering platform, The Galt House Hotel has been able to seamlessly integrate room service, poolside and lobby sales, and restaurant promotion into one digital guest experience. This has resulted in a more profitable, streamlined operation that keeps guests delighted and revenues flowing.

To learn more about IRIS mobile ordering, click here.