CallTek Update for Fall 2024

For 20 years, CallTek has been the trusted white-label service provider for the hospitality industry, delivering top-tier customer service and cutting-edge technical solutions. With a team of 10,000 professionals across 13 countries, CallTek enhances the capabilities of technology operators and service providers exactly when and where they need it most.

CallTek's service offerings include:

• ‍Contact Center: CallTek’s 24/7 Contact Center excels in technical support and customer education, with deep expertise in managing devices; sensors; computers; edge computing devices; media; and connectivity products and services. CallTek's team is thoroughly trained in point-of-sale systems; access control; connectivity and internet of things (IOT) systems.‍
• Site Surveys: CallTek's Ekahau-certified engineers perform surveys nationwide and can help design; optimize; and troubleshoot WiFi networks; ensuring faster; more efficient connectivity.‍
• Field Service: CallTek’s Field Service offers 24/7 dispatch and project support with real-time tracking for low-voltage jobs. The project management team guarantees a successful job completion across 30,000+ zip codes.

Technology as a Service (TaaS):

CallTek's TaaS enables partners to support the "hotel in a box" model, handling complex systems with simplified financial processes and operational efficiency – no upfront capital required. We offer all-inclusive packages covering third-party financing, software integration, licensing, professional services, on-site implementation, and 24/7 remote support.

COSMOS Device Monitoring:

COSMOS, the cloud-based network monitoring platform, ensures proactive oversight of network performance, health, and availability from a central console. It enables teams to manage core cloud infrastructure and on-premise devices like wireless controllers, switches, firewalls, and SDWAN.

• ‍Scout: Scout for COSMOS is your first line of defense against network issues. This on-premise device maintains device software, performs patch management, and is compatible with most systems, collecting data to identify opportunities, threats, and trends. Scout supports cross-platform integration with all major network monitoring systems.‍
• Business Continuity: CallTek offers comprehensive business continuity services which integrate seamlessly into your company’s strategy to ensure uninterrupted operations. In the event of an outage, the global routing algorithm, backed by over 400 local carriers, redirects calls to the call centers, ensuring continuous service. CallTek provides backup operations, giving you the peace of mind that your business can maintain its essential functions no matter what.‍
• Odyssey: CallTek’s Odyssey is a comprehensive, cloud-based AI Analysis platform for call center applications that offers a multivendor compatible call transcription engine for any phone system.
• ‍Staff4Me: Staff4Me by CallTek is a staffing service offering remote, outsourced back-office and accounting support. CallTek's professionals assist with collections, bookkeeping, accounting, and administrative services, whenever you need them.

For more information on CallTek, visit www.calltekinc.com.