CallTek Update for Summer 2024

For nearly 20 years, CallTek has been a trusted white label service provider to the hospitality industry providing the highest customer service and technical platforms.

CallTek's team of 10,000 professionals in 13 countries provide technology operators and service providers with additional capabilities and team members when and where they need it the most.

Staff4Me: Staff4Me by CallTek is an augmented talent service that offers remote outsourced back-office and accounting services when you need it. CallTek's professionals can support your business in the areas of collections, bookkeeping, accounting and administrative support.

Contact Center: CallTek’s 24/7 Contact Center offers the highest level of technical support for hotel core infrastructure and in-room technologies. All agents have extensive technology experience and are trained in programs such as Cisco, Aruba, Ruckus, Microsoft, MikroTik, and RGNets IoT. CallTek's real-time sentiment analysis and call transcription to enhance customer interactions use artificial intelligence (AI) technology.

Technology as a Service (TaaS): CallTek's Technology as a Service (TaaS) allows system integrators and operator partners support the "hotel in a box" business model. It helps win business by handling multiple complex systems, simplifying financial processes, and enhancing operational efficiency with ZERO upfront capital for project once the client signs up.

CallTek seamlessly integrates with your brand through all-inclusive packages that cover third-party finance for hardware, software integration, software licensing, professional services, on-site implementation and 24/7 remote support. CallTek's TaaS approach ensures a smooth and hassle-free experience for CallTek's clients.

COSMOS Device Monitoring: COSMOs cloud-based network monitoring platform proactively monitors the performance, health and availability of any network remotely from one central console. It empowers the operations team to monitor the core cloud infrastructure and on-premise devices, including wireless controllers, switches, firewalls and software-defined wide area network (SD-WAN).

Scout: Scout for COSMOS by CallTek is a proactive and intelligent approach to network monitoring and your first line of defense in preventing an outage or compromise. The on-premise device, Scout, which is compatible with most connected systems, collects data and scouts the network for opportunities, threats and trends. Scout is cross-platform and supports all major network monitoring systems.

Field Service: CallTek's Field Service Management team offers 24/7 dispatching and professional support with project management and real-time tracking. The Green Octopus platform, a customizable all-in-one software solution, enables real-time communication and visibility between office and field personnel. CallTek’s project management team evaluates the requirements, selects the most qualified professional and ensures the job is completed in the designated timeframe. CallTek's technicians handle a variety of low voltage jobs in more than 30,000 ZIP codes across North America.

Business Continuity: CallTek’s “Super-Loop” consists of 20,000 miles of fiber optics between Asia and North America, creating a 10 GB self-healing ring with a private cloud network to host and store valuable data. During an outage, calls are delivered to a call center through a global routing algorithm with more than 400 local carriers.

Odyssey Advanced AI IVR: CallTek’s proprietary Odyssey cloud-based comprehensive call center platform, records and analyzes every voice interaction, providing extensive understanding of the guest experience.

For more information on CallTek, visit www.calltekinc.com