Cloud5 Communications Update for Fall 2024

Cloud5 is a comprehensive IT services and solutions provider for customer-centric brands across the Americas. The company’s internet, voice, and TV solutions enhance the guest experience and resident satisfaction at more than 5,000 hotels and multiple dwelling units (MDUs). Cloud5’s contact center combines innovation with skilled agents for service that adds value across channels. The company’s managed services support all the technology-related components of a successful hotel operation with agents available 24/7.

Technology Solutions

Top Ranked Hotel Wi-Fi: Cloud5 ranks among the top Marriott internet providers for the Americas and is a preferred high speed internet access (HSIA) vendor for Hyatt Hotels & Resorts. Serving the full portfolio of both brands, Cloud5 has the highest level of system provider certification as a Marriott GPNS Full Certified provider for high-speed internet access and is helping Hyatt Hotels and Resorts reduce costs and improve security while exceeding guests' expectations. Cloud5 is also a member of the Boutique Lifestyle Leaders Association, serving the needs of the boutique and independent hotel community.

Cloud and On-Premise Private Branch Exchange (PBX): Cloud5 leads the industry in hosted PBX, offering Mitel premise-based PBX systems that can be combined with cloud-based applications like hosted auto-attendant, voicemail, and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure. Cloud5 was also named Mitel's Hospitality Partner of the Year for 2021 and 2022.

Managed Services: Cloud5’s suite of managed services supports all the technology-related components of a successful hotel operation. Cloud5 acts as an extension of a property’s IT department – offloading common IT tasks, freeing up resources for mission critical initiatives, buttoning up devices, servers and workstations, and improving security. Cloud5 also has in-house project managers and engineering experts to assist with specialized IT projects as they occur.

Contact Center Services: Cloud5 handles millions of voice reservation calls for thousands of hotels. Cloud5 drives more direct booking with its proven processes to generate higher conversion, greater up/cross-sell, and top real-time factor (RTF) scores. Based on an independent market survey, Cloud5 contact center clients achieve 6+ points higher conversion than the industry average, translating into millions in incremental revenue. The company's skilled, tenured agents are trained to optimize conversion, which delivers increased revenue and builds guest loyalty. Offering world-class support and multilingual coverage, Cloud5’s facilities are located throughout North America.  

CRS and Specialty Services: 24/7 central reservations system (CRS), overflow and after-hours services; loyalty program and group desk; revenue management/upsell and cross-sell; social media response/guest surveys; email management; chat services and rate loading.

For more information, visit www.cloud5.com, email info@cloud5.com or call (877) 241-2516.