EPiC Specialists, LLC Update for Spring 2026

Established in 2015, EPiC Specialists, LLC is a seasoned distribution and technology consulting firm with almost three decades of expertise in tailoring solutions for the hospitality industry. Collaborating closely with property teams, ownership and management groups, EPiC delivers comprehensive services including distribution support, revenue management, staff augmentation, project management and a diverse range of other services. Consultants ensure holistic solutions for every engagement, offering guidance and expertise to help businesses maximize sales potential with customized solutions tailored to unique clients.

Specialists bring extensive knowledge and experience to assist or guide teams in evaluating and deciding, deploying and managing, or upgrading and optimizing technology and business practices. Hospitality technology systems include, but are not limited to, PMS, CRS, RMS, sales, catering and event management, CRM, channel managers and GDS systems.

Distribution and Revenue Services

Consulting services and staffing are offered for specialized distribution and revenue services for hotels and vacation rentals. The goal is to ensure that clients receive tailored solutions to meet specific business objectives.

• Current-state distribution technology usage and gap analysis
• Ongoing daily services such as content auditing and maintenance, including but not limited to strategy implementation, rate loading and troubleshooting
• Evaluation and advisory services for channel management, including OTAs, GDS and other key hospitality systems
• PMS, RMS and CRS technology; RFP and RFI management
• PMS, RMS and CRS system builds, configuration and integrations
• Project management

Tech Stack Evaluation and Implementation

EPiC Specialists’ team of distribution experts assists with system needs, providing guidance through the challenges of implementing new systems and navigating complex migrations.

Whether a new PMS, CRS, channel manager, RMS or other systems are required, experts are equipped to guide clients through the entire process. With extensive experience and expertise, EPiC works closely with vendors to ensure seamless integration of new systems. The team collaborates with clients to understand specific requirements and tailors the implementation process accordingly. A smooth transition is prioritized, minimizing disruptions to operations and ensuring data integrity throughout the migration.

EPiC also specializes in assisting hotels transitioning from Opera v5 to Opera Cloud, addressing the unique considerations and intricacies involved in these migrations. Experts have the knowledge and experience to navigate the transition effectively, ensuring a successful and streamlined move to Opera Cloud.

Sales and CRM Services

Sales enablement strategy is offered for hotels, restaurants and event venues to improve sales performance through advanced strategy, automation and technology optimization.

Discovery, evaluation and deployment support are provided to help ensure projects and business goals are achieved:

• Current-state gap analysis of sales and CRM technology
• Sales and marketing leadership training and collaboration sessions
• Sales and marketing process evaluation and sales enablement
• Sales optimization for technology, analytics and operations
• Food and beverage menu loading and optimization

For more information on EPiC Specialists, LLC, please visit www.epicspecialists.com.