HCN Update for Fall 2024

HCN’s Navigator 2.0 tablets are an interactive in-room device enabling guests to communicate with the hotel, make purchases, order room service, report problems, and control their room environment. Navigator rolls all peripheral room equipment – phone, TV remote, clock/radio, smart room controls – into one device. It also adds extra interactive features to give guests the best in-room experience possible, including: Direct in-room messaging; room service ordering; group business/event communication; guest stay survey deployment; housekeeping optimization; interactive city guides; in-room marketing; early/late check out.

AI Concierge: HCN is bringing AI to in-room tablets with its new guest-facing AI Concierge. Guests can ask the AI Concierge anything, speaking in their native language, and the solution will apply artificial intelligence that feels genuine. The AI Concierge will reach out to hotel staff to service requests and provide information like hours of operation or other details on local attractions, make restaurant orders, or arrange tours.

Better Marketing and Communication: HCN Navigator tablets drive revenue informing guests on everything they need to know about the hotel and promoting available amenities, local attractions, and on property services and venues. The interactive, digital screen catches attention, motivates action, and incentivizes loyalty program sign-up. Navigator gives guests a fast and easy way to contact hotel staff. The Dynamic Alerts feature facilitates targeted marketing and timely alerts to individuals, groups, floors, or the entire hotel. It pushes critical information to guests in real time – from on-site special events, Happy Hour promotions, and pool/patio closures to check-out options, traffic/travel delays, and security advisories.

Better Room Service Management: HCN’s DineIN program enables hoteliers to outsource their room service operation to HCN. Rather than relying on a mobile app delivery service, guests can use Navigator to order F&B from local restaurants that are handpicked by hotel staff. Items can be charged to the folio or credit card and delivered to the room or a location of the guest’s choice. DineIN boosts guest satisfaction scores and properties share in the profits. It's the perfect solution to eliminate high F&B operations costs.

Better Guest Service Management: Navigator tablets give guests a choice in opting out of room cleaning or choosing when they want their rooms to be cleaned. A 1,500-room hotel recently achieved a 5% take rate in housekeeping opt-outs or +/- 50 to 70 opt-outs per day (depending on occupancy). Navigator’s Guest Choice program helps operators save money, between $15-$30 per room, with each opt-out and offers guests incentives to do so. Opting out is easy and gratifying, as participation in the green program gives guests purpose. Navigator’s Guest Survey ensures satisfaction and higher review scores by escalating immediate service recovery efforts. Navigator’s Guest Checkout promotes late checkout to drive revenue and offers rewards for early checkout to quicken room turnover.

Better Meetings Management: EVENTLINK enables hoteliers to personally welcome each group attendee with a unique message and event branding on the in-room Navigator tablet. Event organizers can broadcast directly into attendees' rooms in real time giving meetings managers control over the tablet content. EVENTLINK instantly catches attendees’ attention with on-screen alerts providing up-to-date information, daily event photos, sponsorship ads, and other relevant information. It adds differentiation and drives group business; makes in-room branding simple, green, and profitable; and creates new revenue streams.

For more information on HCN, visit www.hcn-inc.com.